EA Hotel Royal Esprit Reviews

Had issue with both trip.com and the hotel right up till a few days before the stay. Trip.com informed that hotel is not available and said I had to change just a week before the stay. However, the recommended alternative was further and I was asked to pay extra given the higher cost (as the stay is just 1 week away). I then initiated to check directly with the hotel to confirm the stay. The hotel then told me the stay is confirmed but trip.com insisted otherwise. All these took place for a few days and was only settled after many emails and calls while I was travelling in Europe. After finally getting to the hotel, I thought all would be good. I paid the hotel tax using cash and the change given by the hotel staff turned out to be unusable, defunct note. Am utterly disappointed by trip.com and the hotel for causing much distress to my trip and disturbed by the hotel staff's dishonest act. I followed up with an email to the hotel regarding the incident but there was no reply. Be extra careful when booking this hotel through trip.com.

Beware of this dishonest and unresponsive so called largest hotel chain. I received a defunct old czech note when paying the hotel tax and when i reached out to them after my stay, they ignored the emails. Prior to the stay, I also encountered multiple hurdles. Trip.com wanted to cancel my booking as their supplier had issue with this hotel. However, when i contacted the hotel, they responded so i managed to confirm the stay after a few days of liaising with trip.com and the hotel. All these happened less than a week before my stay while i was travelling in other parts of europe. Worst experience on trip.com. The hotel staff was also lazy, unreliable and dishonest. A male staff was on video call while checking us in, gave us defunct notes and wanted to keep our passports for an hour to photocopy. The staff then lazily photocopied the passports using a few seconds and returned our passports when we said we would need the passports back. What a trip to prague. Beautiful city with not so beautiful people.

The best location , good brealfast, bog room . Next time i will book it again.

NICE PLACE TO TRAVEL SO BEAUTIFUL AND EASY TO COMMUNICATE 👍🇨🇿

Location is nice but the room itself are a little old.

Very Good Hotel

Excellent location, outstanding breakfast, comfortable rooms. Highly recommended.

我地第一晚間房令到我地全身發癢🥲 之後經trip.com協調下，酒店好nice幫我地換左房。換嘅第一間房係無窗簾😑第二間房就好好！ 點知最尾一日比我地發現張床有蜘蛛！😭同蜘蛛共枕咁多晚真係好崩潰 位置上近天文鐘等景點，都okay 啦

The front desk is very friendly. The location is very good and close to the attractions. You can also see the Powder Tower from the room.

The hotel is in a great location, you can walk to anywhere, and the price/performance ratio is very high. There are many types of breakfast, and several fat aunts in the restaurant are busy and very dedicated to their work. Let's all give them a thumbs up 👍👍👍👍👍

The location is very good. It's just a few minutes' walk to the square

The hotel is located in a great place in the old town, 5 minutes from the Orloj clock. The service was very nice and helpful. Breakfasts were very tasty and varied. We got a room with a terrace with a beautiful view. Room clean. The only downside is the rather high bathtub in the bathroom (with a partial shower cover). It was difficult for me to enter it. There is no handle to grab onto. I will recommend this hotel.

Location, environment, sanitation are all satisfactory

The old lady at the front desk said it was very ferocious and unfriendly.