Guest User
November 16, 2024
This was my first time booking through Trip.com, and even though I requested a twin room with a bathtub, the room I was given was a double bed with a shower.
I immediately returned to the front desk and asked to change the room, but the woman at the front desk, who was in a bad mood from the start, said, "I didn't request that, but I'll change the room for you!"
The new room... only had a shower, was dirty, and there was no view from the window, the TV didn't turn on, and the cups in the sink were so dirty that they were completely unusable.
They did come to fix the TV, but when I went out and came back, it didn't turn on again.
If I had booked through a different hotel site, my request would have been received properly and there would have been no problem, but it made for an unpleasant night on my last day in Prague.
However, I decided to consider myself lucky that I only had to stay one night, as I had originally planned to stay here for four nights.
The breakfast the next morning was delicious and had a wide variety of items, but there are many other good hotels, so I will never stay here again.
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