Hotels near Claylands Park, Preston

When we arrived the barrier was down. We had to do that awkward thing of move the car over as far as you can and then stretch to reach the button to contact staff. Unfortunately the staff member who answered the gate intercom was a little hard to understand and she cut us off rather abruptly with the gate still remaining down. We pressed again and the gate allowed access. We checked in and I advised that I had already paid online via paypal. The staff advised that any payment was not an actual payment rather a hold - I would still need to pay again. If you use paypal you will know it takes several days to show on your account so I could neither prove nor disprove their claims. We got to our room and were pleased to be in an annexe as there was a wedding going on. Nice room size etc kettle, coffee machine, mugs, tea and biscuits. I checked in the bathroom for glasses and there were none available - I would assume that a hotel charging over £100 per night would at least supply plastic cups or proper glasses to drink water from. There was plenty of storage available and a decent hairdryer. The shower was nice - however the glass door was not long enough to prevent significant amounts of water hitting the floor - the bath mat was sodden. The shower tray and grout work as well as an area near the radiator had mould/blackening to it. There was also a random hole in the ceiling - possibly an old leak? The food was great although it took a while to arrive. I did ask for mild peppercorn sauce and no mushrooms - my food arrived with mushrooms and no peppercorn sauce. We left the restaurant believing that the meal would be added to the room - a member of staff followed us out advised that many people may have sat at the table and they needed a room number (this was given when we arrived at the restaurant) and could we pay now?!; perhaps they need a better booking/checking system in place? We then went through to the bar there were several tables which had been left with glasses on them. They were only removed when we sat at one of these tables, the table remained unwiped. The two staff on didn't come over to see if we wanted more drinks and didn't interact with other people who were hovering also intending to purchase drinks. I eventually took my chair and sat in front of the bar waiting for the staff to return from a patrol; neither asked if they could help so I shouted over. I believe this is indicative more of a lack of training in customer service than rudeness. Children from the wedding were becoming a nuisance by this point and were pretty much unchallenged by staff. They were running in and out, up and down stairs taking milk from the fridges and leaving plastic rings on the floor. They made enough noise to be heard on at least the first floor as the fire doors were help open by magnets. In our room we hoped for peace and quiet only to be left disappointed by music echoing over from the wedding - this finished just before midnight. The bed was comfortable and we slept well. The gym was lovely and quiet at 8am although the sauna hadn't quite heated up when we headed in there around 8.40ish. Breakfast was mostly tasty - the black pudding lacked any flavour - the scrambled eggs and hash browns were great. The tea was the wrong colour and tasted like very cheap teabags. There were bits of chips on the floor from the food service the night before.

Comfortable room ,seems a bit dated .Tea and coffee in room but only for one cup of tea or coffee. Shower a bit slippery. Door on room didn’t shut properly but staff gave us a free breakfast for this which we were happy to have . Breakfast was ok cheap bread ect . But we didn’t pay for it .

Phil's hospitality and laid back friendliness was outstanding. Great take away breakfast when I asked for it. Room comfortable clean and well presented, and great value for money. He is open to feedback on ways to improve the hotel and focused on making it a relaxed welcoming place.

We just tried to make the booking on 22/10/2022 and luckily there were still available rooms. We were pretty in a rush that day as we accidentally got our booking canceled in another hotel (not IHG Hotel) and were planning to visit Blackpool. But it seemed that hotels in Blackpool were quite expensive, being unaffordable for students like us haha. So we decided to look for a hotel in Preston and thankfully we got such a fantastic IHG hotel. The staff was quite nice and friendly. We asked for a toothbrush in the morning of the second day and just received it immediately from reception after the call. Positive impression. We did not use many of the facilities, as we just had a buffet (British breakfast) at the second day in the morning. Food is delicious and healthier food and green vegetables were also provided. Really appreciate it as a person who really loves eating vegetables more than meat haha.

The room and bed were to the usual Travelodge standard and the on-site parking was an added bonus. The reception was friendly and the place was clean and tidy. However, my dining experience was nothing short of appalling. I placed my meal order (a pizza and choc fudge cake with cream) at 18:18. After becoming uncomfortably hungry I managed to eventually (at around 18:45) alert one of the staff team's attention that my food order had not yet arrived. Five minutes later a female staff member appeared with a bowl containing a choc fudge cake and a jug with custard. My puzzled reaction forced the 'waitress' to say ”Sorry about the delay in your order. Have this to be getting on with while we prepare your pizza.” Was this some sort of Halloween stunt? I declined the offer. She stormed off in a huff and re-appeared just as 'The One Show' was starting up and, without a word, smile or any recognisable customer service related gesture, dumped a flat square box onto my table and sped off. Opening the box, I found it contained my pizza. It had some strange looking small soft textured cubes scattered all over it and the melted cheese on one third of the pizza. It seemed to cool very quickly and I discovered these cubes were cheese that had not yet melted. I scraped away the uncooked cheese and base and, in the absence of any staff to help, I continued to eat what I could. Inexplicably, around 20 minutes into my pizza, at 19:29 the same 'waitress' appeared, dumped a bowl of hot choc fudge cake and a huge bowl of whipped cream onto my table, turned and fled like she was about to miss her train! No respect, no communication - except for clearly hostile body language. There were still no other members of staff available. I decided to call it quits with my ”pizza” and proceed with the dessert, which by now had cooled considerably. Still no-one around. It then occurred to me that this was probably the cake she had produced as my ”starter” half an hour earlier. I started to feel physically ill and decided to abandon ship, returning to my room, totally appalled. I had a very restless night and woke at times feeling I was about to throw up. It was an experience that fell far short of what they advertise. If there was a staff shortage, what on earth happened to the old-fashioned system of open communication? If there is going to be a delay, TELL ME!!! I'll then have the option to decide if I want to stay or go elsewhere, but please don't treat me like an object of profit.

The hotel staff were mostly friendly. There were a few problems with our booking, so make sure you have a copy of your check in voucher to resolve any issues. We also booked breakfast with our bed, but unknown to us there were several levels of breakfast. These different levels have to be paid extra for, though the basic was a continental breakfast, which was good - but as for the cooked breakfast we have had better. If you go to this hotel be specific about what you want otherwise its one egg, one sausage, one slice of bacon etc all of which may be overcooked.

The service and staff are in good quality and friendly. However, for amenities, it should be much better if there is a wardrobe with hangers to hang more clothes. Plus, if the included breakfast have hash brown and less salty, that would be good. Appreciated that the refill and the moma porridge is fast and good. Will recommend people to stay with it while travelling nearby Preston

We stayed for one night at this hotel and we were recommended by a work colleague. The hotel is set in lovely grounds and although it is a bit old fashioned it was clean everywhere and the staff were welcoming … we stayed in room 15 and we were warm and comfortable.. a bit too warm maybe and we were unable to open the window to cool the room. The breakfast was very good … it was all fresh and served hot. The only negative was a strong smell of sewage in our room which was quite overpowering and seemed to emanate from the bathroom… if we had been staying for longer than one night we would have asked to move rooms but as it was just the one night we didn’t bother. We mentioned it when we gave back the room key and we notice a few other reviews also mention the foul smell so I think the hotel must be aware of the problem

I have previously stayed here and had a pleasant experience I decided to rebook again for a weekend getaway . After booking online I called to enquire if an early check in would be an option as I was making a 2.5 hour drive up from the midlands . The “gentleman “ who answered the call ( and I use the term gentleman very reluctantly , as there wasn’t anything gentle about his tone ) seemed to become very perplexed very quickly on hearing my enquiry . He wasted no time in telling me no , an early check in more then likely wouldn’t be an option as customers check out at 11am . When I tried to explain my reasons for asking he really wasn’t interested & just continued very abruptly I might add , to shout at me that no no you can try calling after 12 to ask but no it’s very unlikely you could arrange an early check in . I told him I wasn’t looking to check in for free & that I’d happily pay extra but his tone was one which made me extremely upset at how I was being spoken to . When I asked his name he told me it’s was Ushan and that he was the reception manager. ( shocking customer service is all I can say ). Needless to say I cancelled my booking and am extremely disappointed. Won’t be booking here again either