Macdonald Tickled Trout Hotel

The room was clean and comfortable grate customer service Will stay again

Subject: Complaint Regarding Room Facilities and Service During Recent Stay at Macdonald Tickled Trout, Preston (Booking Reference: ************) Dear [Hotel Manager Victoria White] I am writing to express my disappointment regarding my recent stay at Macdonald Tickled Trout, Preston, with booking reference number ************ and hotel reference number ***********. I checked in on October 26 and checked out on October 27, staying under the name Mirza Iftikhar Ahmed. Upon check-in to Room 340, I found that the shower was not working, and the bath taps were also out of order. After reporting these issues, I learned from staff that the room had an ongoing problem with the bathroom facilities. I am concerned that, despite knowing this, Room 340 was still assigned to me, which led to unnecessary inconvenience. It took over two hours for the staff to address the issue and relocate me to Room 216, which was located above a music room. Given the delay and that I received the key around midnight, the noise from the music room made it impossible to get any rest. Considering these inconveniences, I kindly request that you consider some form of compensation as a gesture of goodwill. I trust that you will address these issues to prevent similar experiences for future guests. Thank you for your attention to this matter. I look forward to your response. Sincerely, Mirza Iftikhar Ahmed [***********] Sent from my iPhone

Great service, really good location and clean rooms.

We had. A pleasant stay