LH Porto Rafael Altura Resort

Very old and simple facilities. We do not understand that it has 4 stars, it does not deserve them. We chose it simply to be close to Palau, to take the excursion to La Maddalena. Too expensive for what it offers

Publicité mensongère, ce n’est pas un hôtel de standing 4 étoiles contrairement à ce qui nous a été vendu par Fram dans leur circuit 7 jours pour découvrir les trésors de la Sardaigne. Notre minuscule chambre donne directement sur les marches d’escaliers de l’hôtel et notre petite fenêtre aussi. Nous n’avons aucune intimité, la chambre est sombre et très bruyante. Nous sommes en couple et pourtant nous avons eu droits à 2 petits lits avec des ressorts bien présents dans les sommiers. Nous devons enjamber nos valises pour nous déplacer dans la chambre et avons en prime 6 marches à monter pour aller dans la salle de bain. Suivant l’endroit où la chambre se trouve dans l’hôtel, le wifi ne se connecte pas. Nous sommes très très déçu par cet hôtel dans lequel nous avons passé 2 nuits.

Posizione della struttura top, servizi del centro Palau e spiaggia, raggiungibili in pochi minuti. Abbiamo soggiornato con la formula b&b, colazione con buoni prodotti, personale gentilissimo. Peccato che la struttura sia un po’ datata per essere un 4stelle, servirebbe più manutenzione sia nelle aree comuni che nelle camere, la pulizia non manca. Consigliamo il posto anche per famiglie con bambini.

Booking a 4-star hotel and paying dearly for it only to have the impression upon arrival that you have arrived in a run-down and neglected 2-star hotel. The room was dirty and uncomfortable. We booked a double room and found ourselves with 2 unsteady nearby beds. The room in general was dirty (see also cobwebs), very neglected and with many broken things. It looked like the house in the countryside you use to party with friends. The old bathroom is an understatement, the oxidized and peeling taps which you don't expect in a 4 star hotel. Opening the bathroom window the view of a garbage dump with abandoned pizza bags and boxes. Totally not recommended.

I stayed 2 nights in this property, which they say boasts 4 stars, but in my opinion the stars can't even be seen if you look for them with binoculars 😩 First of all, as regards the rooms, I must say that I found them dark and clean. minimal, the mattress very uncomfortable with the iron springs that could be felt coming out. As for the outdoor pool, I found it dirty. As regards the staff, the behavior of an employee was highlighted who was very rude and not very nice towards customers and in particular towards the group of friends I was with, constantly muttering unpleasant phrases and in a acid. I definitely won't be going back.

Beautiful rustic style structure on the outskirts of Palau, our room with balcony always clean and comfortable, very kind staff, very good breakfast with a wide choice from sweet to savory. The swimming pool is beautiful with spectacular views over the entire valley. Recommended for a pleasant stay in Palau.

We spent 2 nights in this hotel which claims to be a 4 star and got it who knows how! To begin with, we arrived in the early afternoon in the belief that we could take a dip in the pool which we found dirty! We arrive in the room and in the fridge we don't even find a bottle of courtesy water which is always found even in a fourth rate B&B!! The rooms are neglected and the toilet flush barely works!! Up to this point we have tried to be tolerant, but when on the evening of our return we were scolded by an employee because, according to her, we were disturbing despite being far from the rooms, we started to feel a little uncomfortable!! However, we reached the peak of this discomfort the next morning when the same employee who only had Angelico's name, passing by us, exclaimed a vulgar phrase referring to the perfume of a friend of mine, even opening the window! Not only did she later scold the barmaid because, according to her, she shouldn't have made coffee for everyone, perhaps convinced that we hadn't paid them!! In short, an unpleasant experience whose positive note was only the kindness of the girl at the reception and the bar! Not even the director showed professionalism by initially refusing to dialogue with a member of the group who obviously asked for explanations!! To be forgotten never again! Not recommended

My reservation had the name of another structure, when we arrived on site we learned that the hotel had already been under this group for 2 years. How you can give 4 stars to a place like this I can't explain. Hotel completely left to itself. 'abandonment with dawn grass and plants invading the paths. Not to mention the rooms with minimal cleaning and broken accessories never replaced. The climax is reached with the dishes served for dinner, low-level foods cooked as best as possible. The staff that exists, taking away some elements, tries to do the best they can with the few means at their disposal

Although the staff is very friendly and helpful, the rooms and bathroom deserve a facelift. The swimming pool is like the rooms. The sea view from the hotel is very pretty. The breakfast is very average for a 4 star hotel.