Hotels near Plaza Del Fraile, Puebla

Everything was perfect, but I was always asking them to put extra bottles of water in the room (( they didn’t)) and once I called reception to ask for water he say (( we are running out of drinking water, you have to buy in the shop near 24/7)) what is wrong with you guys??? No water??? Are you serious??

Firstly, we were surprised to see, by hotel signage, that it was a Marriott property or we would have communicated with Marriott directly as we are members. Upon arrival I was pressured by front desk staff to submit a deposit ”just in case we made charges”, we knew we would not have any charges yet after the pressure I complied (I did speak to the Manager who cancelled the charge on our last day). We had a double queen bed room, the beds were comfortable, the A/C was the noisiest I've ever heard, louder than the TV unless the volume was raised a lot, it was also difficult to set the desired temperature and if you turned it off (it was always cold! no matter how much we fiddled with it) the room was super stuffy since there are no windows that open. The bathroom was ok yet had no ventilation and the extractor was not working plus the towels were some of the roughest I've ever experienced. Some of the lights in the room were not operating. All the above we did not complain above, they are just what was in the room during our stay. The one thing we did complain about was the TV system in place, we travel a lot and bring our media equipment for nights spent in, like Fire TB, etc. We also have several online media services which we maintain and use all over the world, like VPN, HBO, Amazon Prime, Netlix, YouTube, etc. While the TV in room can allow you to view Netlix and YouTube, you will not be able to access any other service nor use any of your own media devices. I know several families that bring along video consoles for their children to keep them entertained for example, but the system in this hotel is blocked to any devices from your cell phone or any external device and while we don't have children, having to watch Mexican on air programs (and we are 100% fluent) is not my idea of entertainment. HBO shown on their system does not correspond to any of the descriptions shown on the guide. When I brought this issue up to Management they just said ”Oh, yes we do block all content”. It's a small detail but when most people own more than a few devices, it's very close minded of them. At least they don't charge additionally for Internet which Marriott is known to do.... The restaurant on the main floor was another disappointment as the food was completely without flavor and /or salt, for a Puebla offering is not good at all. We paid for the breakfast buffet at $250 per person. They had someone on the grill making eggs (worst Huevos Rancheros ever!), quesadillas, chalupas, etc. The ”guisados” a beef and potatoes one and a chicken one are best skipped. The beans just ok, the coffee was dark water and while they have an espresso machine it was not in operation. So had juice and some mini pastries which were good. We were never tempted to order room service as offerings in town are much better and many are cheaper as well. The staff were very friendly and we enjoyed speaking to them, we also enjoyed our view of the Popocatepetl volcano which is always l

Comfortable, 5/5

I've stayed here several times as I've been coming to Puebla more and more for business. I was there 2 nights this week and the staff was great. I am a Hilton Diamond member and they had good Diamond recognition. They upgraded me to a corner Junior Suite (Room 734) which was great as you had a great view both directions. It was spacious, comfortable and had a desk to work on. The bed was ok and the it had working AC. Although, during the afternoon it really had to push to keep the room at the temperature I wanted. At night it always worked well. It seems like it just struggles when it's the hottest and sunniest during the day. That could be solved if you can open the windows but you can't. The only thing that wasn't working is the fridge. They really really should get them back working. I'm not sure if they don't because of COVID but the fridge didn't work at all. They had a working electronic safe which was convenient. Shower pressure worked well and lots of hot water. The internet speeds weren't that quick but it did work. It seems like they always improve the lobby area. They have a business center and now they have a Starbucks window right when you come in which is nice if you like those drinks. For my Diamond benefit they allow points or a continental breakfast. I choose the breakfast which was eggs anyway you wanted, toast, access to the fruit bar and the various juices and coffee or tea. You can pay 150 pesos more and upgrade to the full breakfast buffet. There is plenty of free parking in their secure parking lot. I requested a late 4 PM check-out as my flight left late but they said the latest I could stay was 2 PM as they needed the room. The front desk staff was polite. When I couldn't get something printed in their business center, they asked me to email it to them and they printed it out for me. On the night I flew in, I was very tired and didn't want to go out and they have room service from the restaurant below. The food is totally decent. They brought it up quickly and you can charge to your room.

I needed a hotel for a night when all my to-go places went up like crazy due to some useless concert event in Puebla so I left my 5Star place (yes I am cheap sometimes) just for this Saturday night and found this one on orbitz for like 20$. Ok, it’s situated in the beginnings of Analco ,one of Puebla’s founding neighborhoods from the 1500s but unfortunately they never cleaned it up ever after since then. The neighborhood looks worse than a Brazilian favela (yes I’ve been lots of times to Brazil) .This hotel used to be a capital o before now it’s been renovated and inside pretty much acceptable. Got an economy room (really nothing to brag about) and was happy to have avoided the 300$ room in my other hotel. Well, outside it’s an old street from the 1600s and earlier, half of the street is in ruins, not joking, looks like a war zone. Berlin looked better in 1945. There are 2 buildings standing,one is the hotel. It’s dirty and more than neglected outside, the hotel itself is like an old estancia inside with all the rooms having windows which face to the inner court. To be honest you don’t want to see the dump outside anyway. The reception guys efficient and fast, the girl very helpful, she got me a fan (yes,no air conditioning inside,no problem in October but during summer certainly an issue ) and ask for the faster wifi connection as my room (106) didn’t get the normal signal quite well. You get 2 bottles of water and some soap . As I said ,for 20$ it’s a deal, if it’s higher try another place. I would come back, but not for more than a day. The only issues was there were hardly any power outlets for anything. Glad I always bring my power multiple jack extension cord with me.Without this you’d be in trouble. The room was small ,maybe 15m2 but very clean. It was actually quiet although I read the reviews of noisy drunken guests before .So I was happy I never got those. Well, as I mentioned acceptable for the price I paid. Enjoy Puebla.

Stunning property and the room was probably one of the most unique and beautiful rooms I've ever stayed in. We were in awe of our bathroom and level of detail in our room and throughout the property, super impressive. Our breakfast at the restaurant was just okay, the coffee was served lukewarm and the dishes we okay, not stellar especially given the price point. Staff was nice, however, my chief complaint is that they were less than flexible seemingly because we booked through Expedia. We were traveling with our two young children arriving off a red eye flight, I requested an early check and when they noticed I booked through a third party site, confirmed it twice and followed that by stating they would not be able to accommodate the request. The hotel was completely desolate, we sat in the un-airconditioned lobby for 3 hours until our tour was scheduled and literally saw two other guests the entire time. The dining room was completely empty as well so it was not a function of having a fully booked property the evening before. I guess my recommendation is to NOT book through a third party site should you have any special requests.

Sleeve attention when arrived, it took 20 minutes to address us and almost 40 minutes to give us the room, very disgusting staff, the place is cold, no one receives you or fires you, really the deal was bad