JORGE JUAN
December 3, 2023
The first impression was good. I had 4 nights in different Bookings.
The room had a broken sink. There was no service... no coffee, nothing, the phone to call doesn't work. More than 200 rooms 10 parking spaces...
I mention it, they apologize and they solve it on the next reservation.
And indeed everything is correct when we arrive. We're going to eat. The door closed and surprise, within 2 hours they had entered and stolen the laptop and tablet (everything was recorded)
The surprise comes when I inform reception and you expect someone to come down with you to see what happened... Nothing. Let him inform the police. I'm perplexed... A 5 star hotel with thieves and they don't have cameras. There is no surprise about the theft.
They are not interested in how they were able to get in... Nothing. And it seems like it comes from someone inside....
Horrible Never again.
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