Apartamentos Pez Azul

Nice hotel centrally located, easy access to the city center

Actually very good. Cheap and pretty close to the centre, probably 10 min of walking. The shower is a bit unsteady but who cares. Didn't see many cockroaches, but it seems to be an issue in puerto cruz in general. It's a simple hotel for a simple price.

My boyfriend and I were on our first holiday together. We would be staying at Pez Azul for 11 days. We arrived on the 29th of July. Entering the hotel was nice. The staff were very friendly and welcoming. We quickly got to go to our room. When we got our first room, we were welcomed by a weird smell. We searched the room for an ashtray or something that could cause this smell. Eventually we opened the window, in hopes the smell would get better. We went to the city centre, which was like a 5 minute walk from the hotel. This was lovely. I noticed that when we got back from the city centre, my nose was stuffed, I had a persistent cough and experienced difficulty breathing. My boyfriend had the same symptoms the day after. Walking up the stairs became an inconvenience, where he ran out of breath easily. This is raised questions, as he is an athlete. However, the second night, my boyfriend took a shower. He noticed black mold on the ventilation shafts and on the ceiling in the bathroom. This immediately explained the smell in the room. We checked the rest of the room, where we also found spots of black mold. The black mold was everywhere in the bathroom and even above our bed. Of course we wanted to leave this room as soon as possible. We went to the reception and explained the situation. Staff helped us out immediately. That night we slept in an other room. Entering that room, the smell was better. We checked this room on black mold too. Turned out that in this room, the ventilation shafts contained black mold as well. It was a lot less compared to our old room, but since the black mold was in the ventilation shafts, this probably meant it was through out the whole hotel. The next morning we went to the reception again. We yet got another room. In this room, the assumption was confirmed again. We checked the room. The smell was very good, except the black mold was still in the ventilation shafts. We did see that the cleaners probably tried to clean the shafts, but it was still in there. The shafts are directly above the shower, so when you take a shower, it’s a matter of time when the mold grows back. Note that all three rooms were on different floors. Also note that the pictures we took, are over 3 rooms. Bottom line: the service was great. The staff really tried to help us and offer us a solution. However the problem is through out the whole hotel. This caused us to eventually switch to an Airbnb in the neighborhood. We did get a refund of the nights we didn’t use the hotel. We really hope the hotel owner is going to contact an experienced mold cleaning service as the situation now provokes serious health risks, especially to people with sensitive airways or conditions like asthma. It’s a pity that a hotel with such great staff and great location is practically impossible to enjoy purely because of this problem. Please fix this!