Hotels near El Robalo, Puerto del Carmen

We had a really lovely week at this hotel and it surpassed our expectations. It was a really beautifully designed hotel designed in the local style apparently and although it is big it still faint intimate and there was a lot of quiet space. We asked for a peaceful room and would certainly ask again for room 2143 which had a great balcony and sea view and a big room with lots of good storage space. The bathroom and room were immaculate although the bathroom was a little dated but renovations are taking place soon. Plenty of good quality sun beds, umbrellas and an adult as well as a mixed pool. Great programme during the day ie yoga, pilates and aqua aerobics and good quality animation at night. We used the spa most days as you have access to sauna and ice bath. We went half board as we like to go out for one meal a day and on your doorstep lots of lovely little restaurants and bars or a really nice 20-30 min walk into Puerto del Carmen which had some amazing restaurants. The food in the hotel was excellent and plenty of choice for every pallate. We don't usually go back to hotels or places but we are certainly considering a return for late sun Sept/Oct 25 as it was so good and Lanzarote is a lovely Island to explore.

I stayed nine nights at SENTIDO Æquora Lanzarote Suites with my husband, our three children (ages 16, 14, and 8), my sister's family (including her children, ages 2 and 1), and our dad. We usually opt for all-inclusive stays in Playa de Los Pocillos annually but have never visited this hotel. We were assigned three junior suites: two on the ground floor near the splash pool and one on the first floor (18 steps up) for my elderly dad and son. I would rate this hotel three out of five stars. This review provides an honest account of our experience. Check-in Experience When we arrived at 8 pm, there was only one staff member at the front desk handling check-ins, so we had to wait in line. The lobby was impeccably clean, bright, and welcoming. The staff member was polite but distracted, frequently interrupted by phone calls and colleagues needing assistance. Soledad, his boss, intervened several times and seemed dissatisfied with his performance. At one point, he disappeared into the back office for over 5 minutes, disappointing after a long day of travelling. Overall, the check-in experience was not very welcoming, and we were underwhelmed when we finally reached our rooms. Room Quality The rooms were excellent—extremely spacious and perfect for our family. The beds were comfortable, and daily housekeeper service was available. At check-in, we could opt for less frequent housekeeper service if desired. Free Wi-Fi was available in all rooms. However, the air conditioning was not enormously powerful, and the room could have been cooler. I have experienced better air conditioning in other hotels. The room had two sleeping areas, ideal for giving our older son his space. The main downside was the communal open bathroom area, which offered no privacy for toilet use or showers. I had to ask my son to leave the room while showering since dressing had to happen in the open. While we managed, the lack of privacy in the bathroom would not be suitable for travelling with friends or children's friends. It was an unusual setup I had never encountered in a hotel. Customer Service The animation staff at the hotel were exceptional. They tirelessly provided entertainment from early morning until late evening. Our children thoroughly enjoyed the kid’s club and especially loved the mini disco. Enes, who ran the kid’s club, was fantastic. He went above and beyond to ensure all the children had a wonderful time. We are grateful for his efforts and the enjoyable experience he created for our kids. Sadly, the remaining staff significantly impacted my rating of this resort. The rudest staff I have encountered in all my years of travelling. No staff member stood out for their friendliness or effort to enhance our experience. Many were rude and diminished our experience. The resort's size affected the staff, making guests a low priority. It was unusual and unlike any other experience, I have had. On the third night, at the Nautilus Lounge Bar & Terrace, we enjoyed our eve

We have been here before a long time ago and it has been refurbished since then. We had one of the best holidays ever. The staff are all so friendly, even the gardeners are friendly. The food is outstanding and you will never go hungry. The bedrooms are lovely, not huge but the beds and pillows are the best ever. We slept so well every night. We asked for a high floor and quiet room and we did get that but it was quite far away from the main building. The towels are brown which we didn't like. They were quite worn. Prefer white towels and bedding. There was some great entertainment in the day and night. There was a woman sole singer who was outstanding and something we haven't seen for years was the flamenco dancers. They worth watching. There are plenty of sun beds but there are too many and are cramped together. The pools great and I was able to get my length in every day. You can go out the back of the hotel and you are straight on the prom. There was a steel drum band on the prom on a Thursday and Tuesday worth going over to see. They then join a group of dancers. Cant go wrong with this hotel and we will be going back again.

The location was good. Across the road from the beach and a short stroll to bars and restaurants. Communal areas well kept. The rooms were clean, only downside was the smell of drains from our balcony, we were at the front and paid extra for a seaview. The restaurant was more like a works canteen. Nobody seated you or took a room number, it was a fight for a table if you timed it wrong. It had a manic atmosphere, people queuing for food. The wait staff were doing their best but there was nobody managing the restaurant at all. One night we came down at 8.35pm (it closes at 9.30pm) all the cheese and breads had been cleared away and they were setting up for the next day. It was a kind of ”Here's your hat what's your hurry” feeling as they cleared up around you before you had finished. We ate out a few nights even though we had paid for half board, it was less stressful and nicer food. The first night we needed water for the children and were never told there was a water machine and they sold us 3 bottles of water from the bar instead. We had to go to the beach a couple of days as we couldn't get a sun bed, which all made for a stressful experience, not relaxing at all. The reception staff were very unfriendly and looked annoyed whenever we asked for anything. They need a larger restaurant and someone front of house. They also need another pool area to accommodate the amount of people and customer service training for reception staff. Personally I would never go there again, felt we like cattle. It's a shame because it could be nice but it was definitely not a 4 star experience. We booked this through a Jet2 Package Holiday.

Having stayed previously in a Diamond Resort complex on the Costa Del Sol we were hoping that Club Del Carmen would offer the same standard of accommodation and it did not disappoint. This is a fantastic small complex in a quiet area of Puerto Del Carmen literally across the road from a fantastic sandy beach. It is a short walk along the coast (5-10mins) to the start of the main ***** but there are bars and restaurants closer. The on site Baily Bar does fantastic quality food, well worth staying on site and having dinner here. We stayed in a 2 bedroom villa which has 2 bedrooms and a bathroom downstairs, one bedroom opens onto a terrace with sun loungers. Upstairs there is a living and kitchen area, another shower room with WC, and a balcony with table and chairs. The kitchen has everything you need including a dishwasher, kettle, coffee machine, hib and oven and large fridge freezer. Plenty of equipment to self cater if you want to pans pots cutlery etc. The apartment also has iron and ironing board. Spotlessly clean and well maintained. The on site pool is small but the complex is small and the pool never felt overly busy. The sunbed booking system is great means that there's no mad rush. Never an issue securing beds but the complex is so small most people seemed just to bathe on their patio or balcony.. Also the option to have freshly baked pasty and bread delivered to your room is something we used every day. Overall it's a brilliant complex with a great on site bar and restaurant in a fantastic location. All staff were very helpful and friendly and I wouldn't hesitate to recommend this complex. It was brilliant.

Nice hotel, the rooms were nice, location good if you like to be slightly out of it. Plenty of food options. Good selection of drinks and cocktails. Reception staff always friendly and helpful. Some restaurant/bar staff didn't seem very friendly and didn't seem to like the tourists, possibly UK tourists, however there was one member of staff that was amazing and deserves a special mention, his name was Skih Ammattou, very friendly, always a smile and a greeting and always friendly and helpful. We were always pleased to see him on the bar or in the bar restaurant ”thank you”. One slight negative we found was the entertainment wasn't great especially the evenings. Huge negative was the pool situation, by far not enough sunbeds, with a strict rule that you were not to reserve sunbeds which was also not enforced therefore we could never get a sunbed as we followed the rules. The lifeguard/ towel person was also incredibly rude. Other than that a good holiday had and definitely a strong 3 star plus.