Puerto Morelos Spa Hotels

We travelled to Azul Beach Mexico in March. It was a nice vacation. But we were very surprised to see that so much of the beach had been swept away with the last hurricane. The place is still the same but the staff seem that they are not so concerned with the guest. Our personal butler from the Prestige Travellers club was very accommodating and so was the pool concierge but the fact was that we had to wait every morning at 8 am just to a pool palapa seemed a little ridiculous, especially when you're on vacation - they should change that part. And the beach was a disaster - we only got a chance to go to the beach for 3 days of our 7 day vacation and we are beach people - so that was extremely disappointing. There are masses of sargasso coming out on the beach, so if you love swimming in the beach - this is NOT the beach for you. As usual, the food is always good and the people are lovely.

Disappointing, in a nutshell. We'll never go back. *Disclaimer: I am a food professional and I expect food to be served properly* Several restaurants, but they're open/closed at different times so the variety you're being sold on isn't always available and it's confusing at first to know where you can find a meal aside from the buffet and cafe. We had a very difficult time getting reservations at any of the dinner places they have on site. Platinum level guests didn't seem to struggle as much with reservations. We ate at Kobo once, it was good, but they reused the chopstick holders without washing them between guests at dinner sittings. (Eew). The cafe had really good lattes and offered multiple types of milk as well as cold sandwiches all day. I got really bad food poisoning on night 3 having never left the property. No one at the front desk offered help to my husband when he came down asking for it. We found out later from a friend back home that there is a medical clinic on-site. Dr. Ana had to come to our room and provide IV fluids and antibiotics. She was awesome. Our Insurance was needed for payment. The hotel never checked on us to see if we were ok or if I was any better. I was sick for the remaining 4 days, we missed our pre-paid excursions. Our room was skipped for housekeeping twice and our mini fridge was only refilled twice the entire week. Otherwise, housekeeping did a good job when they were there. The pools and spas were beautiful, but filthy. There was a scuz ring around the edge of the big pool and when someone pointed out to staff one day that something in the water *may* have been vomit, noone came back to clean it. The spa in the adult pool was disgusting. The food was well below average. It was the same food every day, just served slightly differently. LOTS of carbs. Nothing was seasoned properly or it was drowning in sauces. The pizza was undercooked and the dough still raw below the sauce. Fresh fruit every day was good. Breakfast at the ”French” restaurant (not really French at all, even at dinner) was decent but the line for fresh eggs or omelettes was really long. Room service was the *worst* I've ever had. The American burger wasn't 100% beef... Not really sure what it was. The chicken ciabatta had the tiniest flat chicken cutlet I've seen served to an adult or child. The Bolognese had zero seasoning and the pasta was undercooked. Puerto Morelos is a tiny town, but offered a little shopping. The people there were lovely. Unfortunately, it's $100 round trip for a taxi to either of the larger shopping cities, Playa del Carmen or Cancun. So the location isn't very good if that's what you're after. There weren't enough umbrella covered lounge chairs at the pools so sunburn becomes an even larger issue. Try the Ha, we were more successful with quiet and shade at their pool. Beware the mosquitos at night! They come out in swarms! Overall, a terrible experience and not worth what w

They personalized our experience with towel swans and rose petals. Loved it

Our sea view suite, the room is spacious and the facilities are high-end taste, all toiletries are Bulgari, the hotel car children like it very much, although there is no sliding stairs, but it is very emotional to accompany the sea view, the best thing about the hotel is a full package, not a cost-effective self-service, but fresh ingredients, Great restaurant with excellent order, all the staff were service-conscious and hospitable, we would definitely return to Cancun again.

The facilities in the room are a bit old The dehumidification was not done well and the quilt was damp. Other than that everything is great

Food was well above average for dinner. Waiters are all very attentive and made very good recommendations to our party. Breakfast and lunch not very good. Recommend ordering off the menu, not buffet. Gym facilty is the best I've seen in my travels. Staff needs to keep people from hogging certain high demand equipment. Second gym at the Grand was also good for high demand times. Beach is just okay, but the pools are beautiful and drink service can't be beat. All top shelf liquor, some minor complaints from other travelers about beer selection. Hotel in great shape, parking was not well organized and entertainment was average.

When you stay at Dreams Jade Resort & Spa - All Inclusive in Puerto Morelos, you'll be on the waterfront, within a 15-minute drive of Puerto Morelos Town Square and Puerto Morelos Beach. This all-inclusive property is 13.6 mi (21.9 km) from Moon Palace Golf Club and 13.9 mi (22.4 km) from Maroma Beach.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional features at this Art Deco property include complimentary wireless internet access, concierge services, and an arcade/game room.This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at Carnival Buffet, one of the property's 7 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 3 bars/lounges, or 2 swim-up bars. A complimentary buffet breakfast is included.Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Planning an event in Puerto Morelos? This property has 10710 square feet (995 square meters) of space consisting of a conference center and a meeting room. Limited parking is available onsite.Make yourself at home in one of the 550 guestrooms featuring free minibar items. Rooms have private balconies or patios. Complimentary wireless internet access is available to keep you connected. Bathrooms have complimentary toiletries and bidets.

The Five Oceanfront was a pleasant surprise for my wife and me. We typically stay at larger all-inclusive resorts and specifically wanted to try a smaller one. My wife found this by Googling the top resorts in the area, and their larger resort in Playa was on the list, and she found this one by visiting the larger resort’s website. I don’t write many reviews, but when I do, they are detailed; I am particular about a lot of things and appreciate when others write with the same level of detail. We booked a trip for February, but a non-COVID illness forced us to delay the trip. The staff easily accommodated our request to push the trip out 3 weeks with no additional charges. Our visit was 3/18-3/25/21. We were greeted by a modern and stylish entrance. The resort is at the end of the road, with an undeveloped resort property next door. The “front desk” is a large wood table that, from our balcony, looks like the state of Texas, and is similarly large. “Live edge” wood tables are all over the place and in our room. We were on an all-inclusive package (optional at this resort and apparently, is available on a day-by-day basis), and our bracelets were colored string with a logoed wood tile (think Scrabble tile) with an RFID chip on the back for access to our floor and room. That was a nice touch compared to resorts that have plastic color-coded bracelets. The package included a chilled bottle of sparkling wine and a plate of fruit and chocolates in the fridge. 3 of each of these were stocked in the fridge each day: 3 kinds of soda, Sparling water, Heineken and Dos Equis beers. Still bottled water was also in the fridge (think glass coke bottles with water). We reserved a one-bedroom suite. The room was fitted out with a 5-cup drip coffee maker, a 2-burner cooktop, a combo microwave/toaster, and full-size fridge/freezer combo. A 65” (?) Samsung TV was in the family room and also in the bedroom. Unfortunately, the hotel software controlled the TV and changing inputs or using apps was not possible. That would have been nice for the couple of evenings we were in the room early. The living area had modern furniture, exactly as pictured on the website. Our balcony had two cushioned chaise lounges and a two-person jetted tub. The bathroom had double sinks, and a walk-in shower that had the best rainfall shower head we’ve ever had. Many places try, and most fail in providing nice fixtures and decent water pressure. Robes and disposable slippers were also provided. Plenty of room to unpack 2 full-size suitcases and store them out of the way. The sliding doors between the bedroom and living space were quiet to operate, heavy, and thick. This provided a good barrier for me to rise early and get some work done before my wife. I didn’t test the speed of the included Wi-Fi but it was plenty fast for the large files I access online for work. The wi-fi worked seamlessly anywhere on premise and out into the ocean (I only know this because I was receiving texts o

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When you stay at Desire Riviera Maya Resort All Inclusive - Couples Only in Puerto Morelos, you'll be on the beach, within a 15-minute drive of Puerto Morelos Town Square and Puerto Morelos Beach. This all-inclusive property is 8.4 mi (13.5 km) from Moon Palace Golf Club and 16.9 mi (27.3 km) from Iberostar Cancun Golf Course.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a nightclub, an outdoor pool, and a spa tub. Additional amenities at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Satisfy your appetite at El Arrecife, one of the property's 4 restaurants. Relax with a refreshing drink from the poolside bar or one of the 6 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.Make yourself at home in one of the 114 individually decorated guestrooms, featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have designer toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.