Hotels near Galerias Vallarta Shopping Mall, Puerto Vallarta

This is an affordable all-inclusive place to stay with a nice beach for swimming and sitting on the sand. There isn't much shade but you can rent a beach umbrella and chairs. The lobby and buffet are open air so it can get really hot during the warmer months. The food was safe, but unremarkable. There was a good variety of choices everyday and each night at the buffet had a theme, such as Mexican, Seafood night and BBQ to name three. We were there at the beginning of October and the weather was still quite hot and the Air Conditioning in the inside restaurants was not quite strong enough to cool the place down, but the servers were excellent. I was worried before arriving that the hotel would be noisy at night, but they have a night club for the resort across the street for all of the late night partiers making the hotel a quiet place to rest and sleep. However, one of the elevators must have been over something very stinky because most of the time, there was a smell of sewer for a lot of our rides. It was the elevator that was for the rooms on the beach front side of the hotel that went up to the 7th floor. The other elevator in that section only went up to the 6th floor. The rooms were nice and clean and the bed was comfortable. We were on a top floor with roof exposure so our room was never able to cool down below 77 degrees despite the hotel's efforts to fix the AC so I had difficulty sleeping. I understand the lower rooms were nice and cool for sleeping. The maid did a great job keeping our room clean! This is a great place to stay for those who like a busy active beach area. It is centrally located which makes it easy to go into town or access tours. The hotel staff was great. If you want a more relaxing, quieter beach and pool, you will probably need to go elsewhere.

Location is key as it is the only hotel on the much desired Marina with yachts and boardwalk filled with shops, bars and restaurants It is an older hotel which means rooms are huge and all have balconies. Very clean and staff was very attentive. I opted out of the all inclusive plan. Highly recommend and there is public ocean beach access nearby.

Looking to travel with family? Highly recommended! This is a luxury hotel with a ”boutique” vibe and Excellent service. The breakfast buffet is one of the best in PV (have stayed in Sheraton, Westin). The pool is well-maintained, the kids playroom is awesome (Thank you Bibiana!). The property is very modern, very well maintained, though rooms are a bit small. We stayed at the Marriott in Cancun as well, similar experience. Best budget luxury resort in PV.

The room was clean, check in clerk was friendly and the breakfast was not bad at all. Those are the positives. For the not-so-positive: I didn't get the room that I reserved despite booking directly from my IHG account but it was late for my arrival and with it being just one night, I didn't bother to see if my room type was there. There were no face cloths in the bathroom so that was a bit of a surprise. When I showered the next morning the water only got to a lukewarm temperature and that took about five minutes. My biggest concern, hence the title, was on check-out. The check out agent told me that the gentleman from the night before only charged me 180 pesos to my credit card where it should have been 1800. Thankfully, I keep every receipt and told her, ”you are incorrect and I just happen to have the receipt of what was billed to my credit card; let me show you”. Not only was I billed correctly, but it was 1863 pesos. It bothered me that a) if I didn't have this receipt, I would have had to pay again and then dispute the charge later with the credit card company and b) that there was such incompetence that one staff member was calling into question the working ability of the other. The gentlemen that checked me in billed me properly so I am not sure how their internal communication and record keeping got so screwed up. Needless to say, that left a bad taste in my mouth and made this hotel appear to be unprofessional and subject perhaps to scamming people which is not a good impression for a guest to leave with. Further, when the check-out agent was shown the evidence, she didn't even apologize but rather abruptly stated that she wanted to make a copy. I obliged but not after taking a pic in case somehow it was dropped and not returned. Regardless, though close to the airport, I would not stay here again but instead another in the area which I have done before.

The room is average, the average level of a business hotel, but there is no coffee machine, two small bottles of free water every day, the room service is not very good, the room is almost not soundproofed, I am in a very inner room, and it is like sleeping on the highway at night. Restaurant staff Almost no one understands English, there is no service, and the dishes can only be called food. As long as there are two hotels open in this city, I will not come back.

Try to get the rooms with kitchen on the beach! They are quite large and give you enough room to really enjoy the trip. Our housekeeper, Mirabel, went out of her way to do everything possible to make our trip terrific. The concierge, Yolanda, is very very special During the trip, one of our company became critically ill and needed to be transported to the hospital. Yolanda made that happen for our friend and directed her to just the right doctors who saved her life. Our friend was here by herself and did not realize how sick she was but Yolanda made sure that the hotel doctor saw her and with all that saved our friends life. We celebrated our friends 80th birthday in the hospital today and it was one of the most joyous occasions you can imagine. The hotel has more than just a good location for shopping and restaurants. It’s a lifesaver.

We visited Puerto Vallarta a few months ago and stayed at the Arcos Suites Hotel. We loved it so much that I decided to book this trip at Dona Susana for my husbands bday. The staff makes you feel so welcomed and attentive to all your needs since this hotel is partnered with los Arcos Hotel and los Arcos Suites. However, our stay at Dona Susana disappointed us. Our room smelled like fresh paint, the bed was so uncomfortable. We barely slept the days we stayed there. I booked a second room to see if our bed was the only one hard to sleep in, but I found out they all are the same. Another issue we had was the use of the pool. I got a skin rush all over my body and my husband got an ear infection after using the pool. I don’t know when was the last time they cleaned it. We opted for the all inclusive at that hotel but it’s useless because you don’t have access to anything there. You have to walk to the other hotel to use the all inclusive benefits. I don’t recommend to get that package unless you stay at the Los Arcos Hotel. The bar at Dona Susana rooftop was closed for no reason given. Overall, would I stay at this hotel again? Yes, only if changes are made for the things we hated because the hotel is well located, the staff are very welcoming, the hotel is nice itself. Otherwise, I would have given it a 5 stars.

We stayed in the VistaPier renovated tower of this hotel ...seems to be two sections : Hotel Delfin ( the older section which seemed like more of a budget friendly place; mostly Spanish speaking families.) The patio and pools were clean but from the outside, the rooms seem very dated. The VistaPier is a totally different experience..adult only, nice pool easy to access loungers on beach and pool deck. Restaurant for guests only and public taco cafè on property. Food and drink service on beach. There is also a breakfast buffet next door st Delfin. Guest rooms were lovely...you have to reserve the ocean view junior suite ...Modern finishes ( tile and granite and very comfortable king bed an pillows with extra blankets, fridge and nespresso machine. No issues with sir von or water. Private elevator for VistaPier guests. Also registration was classy..private lounge and offered a drink at check in ! A bit pricier than average for no meals but the location and quality were great.

Great location. Hotel is on the older side but it was a clean bed and cool room for the stay. 97% of the staff were very friendly and service was great. Unfortunately some have really bad attitudes directed only at particular guests. Strangely those were also not wearing name tags. With that said Jesus was one of the most helpful and friendly staff member. Not sure if it just México, but there seemed to be a form or paper needed to be completed for every step of the check in and check out process. Not very eco friendly and must need huge storage facilities for all that paperwork. Overall, a great stay and will stay there again.

We had the best time and the best stay. The bed was so comfortable and we had a hot tub on our balcony! The food and drinks were fantastic and the beach was so relaxing. Miguel at the bar was great and Lucy helped us with everything we needed. I highly recommend!