Hotels near Julia L Butterfield Library, Putnam County

I came here for the second time, but I was a little disappointed. There was almost no service. After staying for 2 nights, the faucet fell off on the first day and I could n’t take a bath. The manager the next day didn't know anyone about it, and I didn't apologize. The air conditioner was too loud to turn off. I placed 2 orders and booked 2 nights, but I had to check out at 12 and check in at 16.

Very good stay experience, convenient transportation, spacious and bright rooms, clean and comfortable living.

This is a nice hotel with a great location. That being said we were not satisfied with our stay. We checked in and all seemed good with the room untill we got back to the room after dinner and realized the AC was not cooling the room. I called the front desk and told them and requested another room. She said all the rooms were booked so she could not move us and suggested we just turn off the AC and run the fan as the cool air outside would cool.the room. How she knew to do that I can only assume it's s regular complaint. What really upsets me is the next morning at 6 am I went to get ice and happened to look at the door seals they use for Covid and saw 8 rooms on my floor alone with unbroken seals. Why she lied about not having a room to move us to to I don't know. So if you like to sweat and like to be lied to this is the hotel for youm

My daughter and I really enjoyed our room at Springhill Suites, and the lobby was a very nice place to hang out and relax. It is also the area where you eat their breakfast, which is also really good. Checkin was very easy, staff was attentive and professional. Our room was on level 3, right next to the elevator, but the noise from the elevator wasn't an issue (by the way, the elevators were fast). The problem that we had with noise was coming from above us. By the sounds of the constant running and thumping, I am guessing it was kids above us. Aside from the noise issue, the room was quite large and comfortable and clean. Plenty of lights, and great blackout curtains. I loved that the desk area with a couch could be separated from the bed area by a window-like glass panel. However, the panels were loose in the sliding track, and every step, every movement caused the glass panels to jiggle and make a clattering noise. I was able to finagle the panels so the clattering sound was minimized. The bathroom floor was in bad shape though. The tiles were badly laid, and the grout around them was crumbling. It was so significant that the tiles moved and slid when they were stepped on. I believe I could have just picked the tiles up from the floor, but I didn't want to do that. They need to get their subcontractors back to regrout those tiles. There were a couple of other issues in the bathroom in the shower. The controls for the shower are strange in that you have to turn your back to the shower head to find the control for the water temperature. There was no indication that it was a hot/cold control, and I took a mostly cold shower until I turned around and tried the lever on the opposite wall.. I have no idea what the controls in front of me were (my front to the shower head), but I ended up getting sprayed directly in the face twice. It was a bit confusing. Even with the shower door completely closed, water had pooled out of the bottom of the shower and onto the floor, running toward the carpeted room. I did what I could to sop up the water, but that shower door needed some work as well. I know all this sounds bad, but we really did like it here. It is a great hotel. I would come again, only I would ask for a room on the fourth floor. And I would hope that the bathroom tile issues were only in the room I was in, and not every room. Everyone who worked here was very nice, and we enjoyed a couple of drinks at the bar.