Om El-Seid Hill, Sharm Al Shiekh, Qesm Sharm Ash Sheikh, South Sinai Governorate, 46619, EgyptView Hotel Details
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Pickalbatros Royal Grand Sharm Guest Reviews
4.7/5
Amazing
52 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(52)
Positive reviews(46)
Reviews with photos/video(19)
Negative reviews(3)
Anthony
Superior Triple Room
Stayed in Okt. 2023
Travel with friends
6 review
3.0/5
Posted on 27. Okt. 2023
Had to cancel. Waiting for hotel to respond to email. Tried to call but no answer
Response from Property: Dear Valuble Guest,Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your recent experience did not meet your expectations. Please accept our sincere apologies for any inconvenience you may have experienced during your stay.We appreciate your valuable comments and will use them to improve our services further. Your feedback has been noted, and we are already taking steps to address it.We hope that you will give us another opportunity to serve you better in the future.Best regards,Pickalbatros Royal Grand Sharm Management
Guest User
Superior Double or Twin Room
Stayed in Nov. 2024
Travel with friends
1 review
3.7/5
Posted on 6. Dez. 2024
Everything was great, service, food, location and hospitality of the staff, but there was a very unpleasant moment that our balcony did not close and since we lived on the first floor and we had a terrace, anyone could come into our room, since there were expensive things and equipment and money in the room, this moment really worried us and we went to the reception 4 times asking to fix this problem and each time we were told that they had already been to you and done everything, but in fact no one did anything, after a small scandal, we were offered to wait for the repairmen in the room and monitor the work, it was great that we came on vacation, paid a lot of money for the room and three hours of our time from 20-00 to 23-00 (this is just the most interesting time when the entertainment program is on and everyone is walking and relaxing at show time) we had to sit in the room to wait for the repairmen, and then wait for them to fix it all, to the question why we should waste our time to this, we were told, “well, you want your lock repaired”
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Response from Property: Dear Valuble Guest,Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your recent experience did not meet your expectations. Please accept our sincere apologies for any inconvenience you may have experienced during your stay.We appreciate your valuable comments and will use them to improve our services further. Your feedback has been noted, and we are already taking steps to address it.We hope that you will give us another opportunity to serve you better in the future.Best regards,Pickalbatros Royal Grand Sharm Management
XCliuliudashun
Superior Double or Twin Room with Garden View
Stayed in Aug. 2024
Travel with friends
131 review
5.0/5
Outstanding
Posted on 28. Aug. 2024
Very satisfied, eating, drinking and having fun are all solved in the hotel. Although the hotel is not so new, it has everything it should have. It is worth mentioning that the beach is really great and the sea water is super clear. I will choose this hotel next time.
Original TextTranslated by Google
Response from Property: Dear Valuable Guest,Thank you for choosing to stay at Pickalbatros Royal Grand Sharm and for sharing your wonderful review! We are delighted to hear that you enjoyed your experience with us. Your kind words about property mean a lot to us.We strive to provide memorable experiences to all our guests, and it is rewarding to know that we succeeded in making your stay special. We look forward to welcoming you back soon for another fantastic stay!Warm regards,Pickalbatros Royal Grand Sharm Hotel Management
Guest User
Superior Room with Sea View
Stayed in Juli 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on 30. Juli 2024
The room is very good and well-equipped, highly recommended! ❤️
Original TextTranslated by Google
Response from Property: Dear Valuable Guest,Thank you for choosing to stay at Pickalbatros Royal Grand Sharm and for sharing your wonderful review! We are delighted to hear that you enjoyed your experience with us. Your kind words about property mean a lot to us.We strive to provide memorable experiences to all our guests, and it is rewarding to know that we succeeded in making your stay special. We look forward to welcoming you back soon for another fantastic stay!Warm regards,Pickalbatros Royal Grand Sharm Hotel Management
Guest User
Superior Room with Sea View
Stayed in Aug. 2023
Travel with friends
100 review
5.0/5
Outstanding
Posted on 17. Aug. 2023
I fell in love with this place from the first moment I entered the store. The blue sea is right in front of me. It's super safe to stay in. The hotel can only be used by adults, and there is no noise from children. The restaurant and swimming pool are very suitable for a quiet vacation. The sea view room is very beautiful , Snorkeling is also very convenient, the hotel's luggage service is very good, when we moved to the next hotel, we also provided a paid car delivery service, the price is reasonable and the service is super good, will come again.
Original TextTranslated by Google
Response from Property: Dear Valuable Guest,Thank you for choosing to stay at Pickalbatros Royal Grand Sharm and for sharing your wonderful review! We are delighted to hear that you enjoyed your experience with us. Your kind words about property mean a lot to us.We strive to provide memorable experiences to all our guests, and it is rewarding to know that we succeeded in making your stay special. We look forward to welcoming you back soon for another fantastic stay!Warm regards,Pickalbatros Royal Grand Sharm Hotel Management
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Superior Room with Sea View
Stayed in Sept. 2024
Family
3 review
5.0/5
Outstanding
Posted on 8. Sept. 2024
Very good hotel staff are very friendly
Original TextTranslated by Google
Response from Property: Dear Valuable Guest,Thank you for choosing to stay at Pickalbatros Royal Grand Sharm and for sharing your wonderful review! We are delighted to hear that you enjoyed your experience with us. Your kind words about property mean a lot to us.We strive to provide memorable experiences to all our guests, and it is rewarding to know that we succeeded in making your stay special. We look forward to welcoming you back soon for another fantastic stay!Warm regards,Pickalbatros Royal Grand Sharm Hotel Management
Mateus Fornasari
Superior Double or Twin Room with Garden View
Stayed in Juli 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on 4. Juli 2024
Excellent hosting! Very good value for money.
Original TextTranslated by Google
Response from Property: Dear Valuable Guest, Thank you for choosing to stay at Pickalbatros Royal Grand Sharm and for sharing your wonderful review! We are delighted to hear that you enjoyed your experience with us. Your kind words about property mean a lot to us. We strive to provide memorable experiences to all our guests, and it is rewarding to know that we succeeded in making your stay special. We look forward to welcoming you back soon for another fantastic stay! Warm regards, Pickalbatros Royal Grand Sharm Hotel Management
Guest User
Superior Double or Twin Room
Stayed in Mai 2024
Family
1 review
5.0/5
Outstanding
Posted on 1. Juni 2024
Thank you Best regards
Original TextTranslated by Google
Response from Property: Dear Valuable Guest,Thank you for choosing to stay at Pickalbatros Royal Grand Sharm and for sharing your wonderful review! We are delighted to hear that you enjoyed your experience with us. Your kind words about property mean a lot to us.We strive to provide memorable experiences to all our guests, and it is rewarding to know that we succeeded in making your stay special. We look forward to welcoming you back soon for another fantastic stay!Warm regards,Pickalbatros Royal Grand Sharm Hotel Management
Roberta V
Stayed in Nov. 2024
Travel with friends
5.0/5
Outstanding
Posted on 21. Nov. 2024
wonderful place. delicious, varied food and cocktails. very friendly staff. interesting activities, great employment for those who don't want to lie down all day. great access to the sea. comfortable sunbeds by the sea and the beaches. great spa staff.
6/7
Response from Property: Dear Ms. Roberta, Thank you for rating our Hotel! The entire team is pleased that you had such a nice experience with us. We wish to see you soon again! Sincerely, Hotel Management
Jed S
Stayed in Okt. 2024
Couples
2.0/5
Posted on 28. Okt. 2024
The reception area was great and public areas fine, but that's where it ends. The room allotted to us was beyond dated. Dirty , aged and run down, leaks in bathroom, mould , rusty fittings. No mention on web about this place been for 20 to 30 age group, Very noisy day and night.
Response from Property: Dear Guests, Thank you for choosing our resort for your holidays and for sharing your candid feedback and preferences. We always value constructive feedback from our guests as it is a great opportunity for potential future improvement and enhancements in either our offerings or processes. Exceptional level of service is our priority for every guest and our sincerest apologies for any potential miscommunication or misinterpretation that might have happened during your stay We have flagged internally all points mentioned and rest assured that we will be reviewing with the respective division heads and teams our internal processes. We look forward to have the opportunity to be welcoming you back on your next trip to Sharm el Sheikh for another memorable holidays stay, here with us at Picklbatros Royal Grand Resort Sincerely, Hotel Management
sallyk38
Stayed in Okt. 2024
Couples
3.0/5
Posted on 22. Okt. 2024
To be fair the rooms are clean and spacious and lovely grounds. We booked a more expensive room with a sea view. Although we had a lovely sea view, it also overlooked the main pool where very loud music was played from 10am til around 11pm depending on the evenings entertainment. There was no chance of a quiet read, the music was in every area. It was quieter late afternoon for a couple of hours until some guests sussed out the volume control was and wound it up despite other guests complaining. The vibe is very much Club 18-30 ( younger actually!) Although all inclusive, the drinks menu had only 6 ‘cocktails’ and they don’t go beyond those and they aren’t available at all bars. I asked for an espresso martini and he nearly fainted.. it didn’t happen. All cocktails were in large glasses, fruit juice with a mixer of some sort, not a cocktail shaker or a martini glass in sight! Food wasn’t 5* standard at all. One buffet hardly changed each evening and the previous evenings items not used were reheated/reinvented the next night. I’m all for not wasting food but rating it 5* seems far stretched. There is one restaurant that you can only book once in a week’s stay, it’s listed as a la carte which sounds like a nice treat having a menu rather than a buffet but in fact when you book at reception in the morning ( you may have to wait a couple of nights for a reservation) you are presented with a choice of three mains which you have to decide there and then. Starter is whatever they give you and dessert is a buffet of little cakes. There is no faulting the staff, all sweet and friendly. Be prepared to over tip because they deserve it. Not all the guests treat them with respect which is a shame. Sorry if I sound like a whiny hard to please traveller, I’m really not, this is the first time I have been so harsh. Pickalbatros have several resorts in the area and I suspect they were given 5* rating as a group. Some others might be better.
Response from Property: Dear Ms. Sally, Thank you for choosing our resort for your holidays and for sharing your candid feedback and preferences. We were thrilled to read that our staff was really good and you enjoyed the cleanliness. It's really unfortunate that you were disappointed by music at the pool. In such case we offer to our guests quiet rooms as well as relax pools and beach area without any music. As for the drinks we provide local alcoholic beverages. We have flagged internally all points mentioned and rest assured that we will be reviewing with the respective division heads and teams our internal processes. We look forward to have the opportunity to be welcoming you back on your next trip to Sharm el Sheikh for another memorable holidays stay, here with us at Pickalbatros Royal Grand Sharm Sincerely, Hotel Management
Anna B
Stayed in Okt. 2024
Couples
5.0/5
Outstanding
Posted on 17. Okt. 2024
The hotel is awesome, the crew is unbelievable - always smiling and willing to help. Very good and various food. Rooms might need some refreshing as well as the pool. Guys at the reception desk super helpful and our favourie waiter Nader Qasem - AMAZING! Animation team very nice and cheerful, again, our favorite Alina - WONDERFUL!
Response from Property: Dear Ms. Anna, Let us thank you for choosing Pickalbatros Royal Grand Resort, Sharm El Sheikh for your holiday and for high rating of our services. Your review is biggest motivation for us. We would like to express our gratitude for such warm review and especially that you mentioned name of team members who did your vacation. We hope time will pass very quickly and will see you very soon in our Hotel. With Best Regards, Hotel Management.
Мария С
Stayed in Okt. 2024
Family
5.0/5
Outstanding
Posted on 9. Okt. 2024
Wonderful hotel with excellent service! Our room was very clean, the food was diverse and delicious, the entertainment team had a lot of different activities prepared for the guests. The hotel caters to all guests whether you want to spend more time snorkelling and diving, or having fun near the pool. The personnel is very polite and helpful. The beach and the coral reef are to die for, lots of various sea creatures swimming right below or near you, so definitely purchase a mask and a tube before coming there. The atmosphere is very welcoming and friendly. Overall, i had a wonderful experience and feel refreshed and relaxed after my vacation in this hotel. Definitely would recommend and can’t wait to visit again.
Response from Property: Dear Ms. Maria, Thank you so much that you shared your vacation experience with us. We are pleased that you find time and wrote your feedback. We are glad that you and family loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. We are counting the time to welcome you back in your second home in Egypt, Pickalbatros Royal Grand Sharm. With Best Regards, Hotel Management
Mario A
Stayed in Okt. 2024
Travel with friends
5.0/5
Outstanding
Posted on 9. Okt. 2024
It was so good to be there , they have good employee's and every night the have partys in the hotel , and the have delicious food Every day they do an event’s They have a girl named sofia she was so nice to as she have a beautiful heart so it was nice to be there
Response from Property: Dear Mr. Mario, Thank you for choosing us and for posting your kind feedback, we were happy to get a chance to accommodate you in our Resort. It is our pleasure to know that we have exceeded to your expectations, the entire team went above and beyond to make your holiday unforgettable. We hope to welcome you again very soon. Best regards, Hotel Management
Odyssey63097708126
Stayed in Okt. 2024
Travel with friends
5.0/5
Outstanding
Posted on 5. Okt. 2024
Unforgettable 7 days in my life presented this hotel every morning starts with fun with a group of animators they do everything so that your day is not boring and active the staff is always smiling very clean atmosphere they do everything so that your vacation is unforgettable, the group of animators is like in the hotel also outside of the hotel they care that your vacation is safe and great, even when you go to the club, they are always there and take care of you, it was a wonderful experience in my life and I cannot wait when I will go to visit this place one more time
Response from Property: Dear Guests, Thank you for taking the time to share your experience. The entire team is pleased that you had such a fantastic holiday with us! We are very glad that we could meet your expectations and proud of your comments! We wish to see you soon again! Sincerely, Hotel Management