Fersal Hotel Malakas Reviews
Fersal Hotel Malakas
131 Malakas St, Quezon City, PhilippinesView Hotel Details
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1 night
Fersal Hotel Malakas Guest Reviews
4.3/5
18 review
Verified reviewsLocation4.4
Amenities4.1
Service4.4
Cleanliness4.3
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All Reviews(18)
Positive reviews(17)
Reviews with photos/video(5)
Negative reviews(1)
Endless Journey
Deluxe Queen Room
Stayed in Jun 2024
Solo travelers
16 review
Outstanding
Posted on Jul 1, 2024
The hotel is clean and staff are nice and friendly. quiet place to stay. Food is just okay but don't expect too much. With hot shower and toiletries. I didn't have any issues during my stay. Overall, I enjoyed my stay here.
MARIA CHARI
Deluxe Queen Room
Stayed in May 2024
Family
5 review
Outstanding
Posted on May 19, 2024
As requested in trip com they gave me a room near the elevator. The plated breakfast ( choice of hotdog, sardines or tocino) is value for money. Like their free slippers and shampoo soap. The rooms are big and corridors are clean. Will stay here again.
Response from Property: Thank you for sharing your experience! We're delighted to hear that you found our accommodations satisfactory, with spacious rooms and clean corridors. We're glad you appreciated the convenience of the room's proximity to the elevator and enjoyed the value-for-money plated breakfast options. It's great to know that our complimentary slippers and toiletries met your expectations. We look forward to welcoming you back on your next visit!
Anonymous User
Deluxe Queen Room
Stayed in Feb 2024
Couples
1 review
Very Good
Posted on Feb 7, 2024
it happened we have some insect visitor on our room. i hope the hotel management will do a much more pest control.
Response from Property: We apologize for any inconvenience. We'll address your concerns promptly. We will make sure to work out on it so you will have best experience on your next visit.
Guest User
Deluxe Double Room
Stayed in May 2024
Other
4 review
Amazing
Posted on May 27, 2024
We had to extend our stay due to complications of our family member in PHC. Very convenient location.
Response from Property: Thank you for sharing your feedback with us. We're glad to hear that you found our location convenient during your extended stay, despite the circumstances. We hope everything is improving with your family member in PHC. We hope to have the opportunity to accommodate you again in the future and provide excellent service.
Angelene Maie
Premium Deluxe Room
Stayed in Mar 2024
Family
4 review
Amazing
Posted on Apr 2, 2024
Good amenities its just our room are no refrigerator but nonetheless its good
Response from Property: We are happy that you enjoyed your stay in our hotel. Refrigerator is available upon request. We hope to have the opportunity to accommodate you again in the future and provide excellent service. Thank you!
friduhhh
Deluxe Queen Room
Stayed in Jan 2024
Family
10 review
Very Good
Posted on Jan 5, 2024
It was an affordable hotel only problem is that there was no cable so the television was so useless and very poor wifi. π
Response from Property: We apologize for any issues you encountered. We'll do our best to address it. We will make sure to work out on it so you will have best experience on your next visit.
Edward Luzadder
Deluxe Queen Room
Stayed in Aug 2023
Solo travelers
1 review
Posted on Sep 5, 2023
The location was great, as it was near where I needed to be while in the Philippines. The room did not appear to be clean, and the air conditioning made weird noises until it died. They replaced the air conditioning unit, but the sound still remained. It was water dripping from the air conditioner above mine and landing on the metal casing.
The TV cable was held together by black tape that gave way mid-way through the 30-day stay. The windows are single pane glass, and every sound outside feels like it's in the room with you. The traffic whistles start at about 5-6:00 AM. Not to mention the hotel is behind a major hospital so sirens all night long. The noise was bad enough that I left there 5 nights early and went to the Hilton Manila.
I did not see any of the amenities listed on Trip.com other than a restaurant.
I will say that the staff is hard working and do the best with what they have.
I could write so much more about drainage issues in the bathroom, ants coming into the room from around the air conditioner, and just a general lack of maintenance, but it would take too long on my phone.
Needless to say, I won't be back or recommend it to anyone.
Response from Property: We understand your frustration and apologize for the inconvenience. Your feedback is guiding us as we implement corrective measures to prevent similar issues from occurring again. Please know that we're taking your feedback seriously and are committed to making necessary improvements. We're still looking forward to your next visit to provide you with excellent service.
Guest User
Deluxe Queen Room
Stayed in Mar 2023
Business travelers
2 review
Outstanding
Posted on Mar 8, 2023
good location amazing service good food very helpful staff
Response from Property: Thanks for letting us know about your stay! We're pleased you had a great time. We aim to make your stay as comfortable as possible. We can't wait to welcome you back as our guest soon!
Juvy Rose
Deluxe Queen Room
Stayed in Mar 2023
Family
1 review
Outstanding
Posted on Apr 5, 2023
Conveniently located near Philippine heart center and it is surrounded by many places to dine. Value for money.
Response from Property: Thank you for your positive feedback! We're pleased our location added to the convenience of your stay. We hope to welcome you back soon!"
Shine Neri
Deluxe Queen Room
Stayed in Nov 2023
Couples
3 review
Great
Posted on Nov 21, 2023
The staff are all nice. Good location.
Response from Property: We're glad that you liked our location and place. Our staff strives to make every guest feel valued. We can't wait to welcome you back as our guest soon!
Guest User
Deluxe Queen Room
Stayed in May 2024
Solo travelers
1 review
Very Good
Posted on May 13, 2024
Great location
Response from Property: We are glad that you liked our location and place. We can't wait to welcome you back as our guest soon!
Guest User
Deluxe Single Room, 1 Queen Bed
Stayed in Jun 2022
Business travelers
2 review
Great
Posted on Jun 19, 2022
All good except when other guests closed the doors of their room it creates a loud noise.
Response from Property: We apologize for the inconvenience caused. Your feedback is noted and appreciated. We will make sure to work out on it so you will have best experience on your next visit.
Guest User
Deluxe Single Room, 1 Queen Bed
Stayed in Feb 2023
Solo travelers
1 review
Great
Posted on Feb 17, 2023
It's close to Quezon City City Hall, so it's good to use it when you work nearby. In addition, there are other convenience facilities such as nearby Mang Inasal and convenience stores, so you can use them conveniently.
Original TextTranslated by Google
Response from Property: Thank you for recognizing the convenience of our location! Your satisfaction is our priority. Looking forward to welcoming you back soon as our guest.