Mercure Hotel Duesseldorf Ratingen Reviews

The facilities are complete, the cleanliness and hygiene are top-notch, the environment is pleasant, and the service is excellent. It's a great choice for business trips.

Great location, clean rooms, friendly staff

old fashoined hotel, but quite clean and quite, and free parking, can not conplain for the price.

I always felt the exhaust fan in the bathroom was making noises. Although it was very quiet, it always affected my rest. Fortunately, I was too tired, so I fell asleep while lying down. At the same time, there was a lamp in the middle of the bed, so it was easy to hit my head.

Breakfast is relatively simple, there is a McDonald's opposite, parking is convenient, and it is far from the city.

It is well located, reasonable quality and price

Good hotel, convenient

The hotel is clean and hygienic

Very clean

I paid a whopping 133e for a cold room with pillows I wouldn’t put in my dogs bed! Home in pillowcase no breakfast included and bought the worst coffee ever in the bar. Instead of just changing it I got a smart response and an attempt to charge me for two. So weak coffee machine wasn’t properly regulated in my view. I’d book elsewhere if I were you

This is at best an Ibis-equivalent hotel. The receptionist even called it a motel. The room is small and poorly equipped. There is no coffee-machine although there is a kettle. One of the cups still had the last person's coffee rim stain. There is no air-conditioning, no fans available and it is hot and airless. The window can be opened but only if you are prepared to leave the curtains open and be in full view of people visiting the Mcdonalds opposite. The road noise is not great either. The restaurant is closed, but I was offered a microwaved mini pizza! If you must stay in a Mercure in the area, go to the Mercure City Nord in Düsseldorf.

Travelling west from Poland, I chose the hotel for its location close to the autobahn; there are also two service stations a minute away to the south. On arrival, I was disappointed to be told the bar and restaurant were both closed for the evening, with no explanation given. Fortunately there is a good restaurant, Gasthaus Pont, just a hundred metres away. Breakfast was good, though quite expensive.

The hotel is very convenient due to its proximity to the airport. I wouldn't consider it a 4 star. We had a privilege room. The space is quite adequate, the bathroom very small. The bed was very small. The amenities that we should have had in the room were not fully present. The slippers were only for one person. The bathrobes were missing, and even though I pointed this out to them, they apologized, saying they were waiting for a load from the laundry, but they didn't arrive the following day. I had to ask for a duvet for the bed, we were 2 people and there was only 1! The second time I asked at reception they told me to use the service one which was in the wardrobe... who knows since when.... The breakfast is good. The common areas would need a renovation.

My wife and I stayed in your hotel for two nights. I wanted to thank your colleague named Asad. I want to thank your colleague for his warm and friendly manner and also say that this person helped me a lot in hotel service, thank you very much.