Guest User
July 15, 2024
The location is good, very close to the famous beach, staffs at the property are nice. The property over all is nice and the view is mesmerising but the room we stayed in were not clean, the pillows had fungus on it, floor looked dirty, tap water was yellow in colour, room had good antique and looked aesthetic but if you are also wanting cleanliness at top notch then you need to think, food quality is average, we ordered chicken lababdar and it was sweet is taste, And not forgetting to mention a person who gave us a hard time before we even came to resort Sparsh Shetty he claim himself a manager but was of no use to us till we had to write reviews on almost every site that our request to be considered, we needed a modification because of medical reason I lost my uncle just a week before our booking and at same time I was hospitalised, I requested him many times but he denied to accommodate us I even sent him our both reports and still he said no later after so much of requesting and he agreed to our request with conditions of having booking only on weekdays, earlier we did booking for weekend and when we asked for modification he said only weekdays and that too off season during rains.. the rooms were available too.. he need to learn customer service and be nice with customers, he did not answer to our queries properly did not received our calls and was extremely rude. We were charged 5 star property rate with 1 start service