Top 5-Star Hotels in Reading

Good location, five minutes walk from Reading Railway Station. The entrance is a street garden. Opposite is the office building. The room was on the back floor and looked like a new one, but it didn't taste much. The room is large, the bathroom is large, and it is very comfortable. Breakfast is not bad, there are not many options, but it tastes good. There is a parking lot.

Two lifts out of three not working. Remaining one had no light except the glow from the control panel. We were floor 9. Lift took us to 4, then 13, then 10, then 4, then basement, and back to ground floor. My wife has claustrophobia and does not like small dark enclosed spaces. Helpful staff led us through to next-door Ibis where lifts were working and illuminated, and gave us a card to use them. Price of Snickers bar and similar items is £2.49. Costs 99p in small store just along the road. Room was OK when we finally got to it, but initial experience puts us off using Novotel again.

Isabel was incredibly helpful and attentive. It’s the first time I have ever know a conference be truly inclusive for dietary requirements, so thank you. The room was set up exactly as we requested, yea and coffee was readily available as requested and the goodies were delivered right on time! The high end organisation made our away day the best day. Thank you Isabel.

amamzing experience from the hotel interms of facility and service. The reception ataff upgraded our room so that was great!!

Awful location right in centre of Reading where there is absolutely NO PARKING anywhere near the hotel. You cannot even stop just outside to set passengers down or drop luggage as it is entirely surrounded by double RED lines - no stopping at any time. You have to park in a long stay car park at the Railway Station, which is a good 7 or 8 minutes walk away, and carry your luggage to the hotel yourself. Lad who checked us in was so helpful. He not only found me some additional pillows and brought them to the room very quickly, but he also booked a cab for us to our restaurant at the Oracle. On the other hand, the girl on duty this morning obviously could not give a toss when I reported that our air conditioning did not work and our toilet did not flush. As it was the hottest day on record yesterday, we had to try to sleep with a tiny window open to get any air, which of course (in a city centre) was noisy. As for the toilet, the very least I demand of any hotel room is that I get a functioning toilet. I had to take the plastic inner from the waste bin in the bathroom and fill it with water in the sink and then tip it into the toilet to get rid of our waste. Not pleasant. And this was in the £340 a night Rocket suite! Girl on duty's response - ”I will tell maintenance”. Not even a ”sorry to hear that” let alone any offer of compensation by reducing the bill. Awful. Will never stay here again.

Exceptional service from booking to checkout. True definition of going the extra mile to ensure every aspect of our stay was as expected. Exceptional customer service from senior management to customer facing staff at reception. Vivek, Catia and Riko… your energy and passion ooze through every interaction and is contagious! Every staff member at every interaction is approachable, a special mention to Nicola and Fariha at reception; very helpful and friendly while well presented and professional. Your cleanliness and attention to detail and person centred approach has blown us away. We are well travelled, but see ourselves returning to you no matter what event or occasion we are celebrating. From birthdays, relaxing adult only weekends, family breaks, team building weekends… There is nothing we would not trust the hotel staff to manage. Thank you for making us feel part of the Voco Reading family, best #IHG hotel in this part of England, and we are definitely coming back. Excellent value for money for the service you provide!

Perfect for me as it’s right across from the office but probably not so great if you wanted to be in the city centre although it’s only an £8 taxi ride or £2 bus ride. Opposite a Beefeater which was handy but I would prefer an on-site bar and restaurant. Felt a bit uncomfortable on check-in to be asked if I was a smoker (I’m not) and if anyone would be joining me later 😳. Didn’t like the bed being made up with sheets, blanket and counter pane as it’s quite uncomfortable particularly on one of the hottest days of the year although the mobile air conditioning unit helped (first time I’ve had sheets and blankets for over 30 years since the day I got married despite extensive business (weekly) and leisure travel (4-6 times a year)). Hotel was very clean and the bathroom was well equipped. A bottle of water would have been a welcome addition to the room particularly in such hot weather. Not sure who to recommend the hotel to as it’s neither a corporate hotel with all the amenities or a home from home. Breakfast was on offer for an additional £15 and I decided to wait until I checked in to see. As I wanted to be in the office for 8am and there was no menu available, times of service or visibility of a dining room, other facilities or even other guests, I decided it may be too intimate and opted for a cold sandwich I had stored in the office fridge ‘just in case’. Was similarly priced to the executive room I had in the Novotel last week which had a full buffet breakfast included.

the second i checked in got a very warm welcome from Safia and Prachi which made me feel very happy and is clear that the staff care about their jobs, even though the staff where polite the food was undercooked on multiple occasions during my stay which had also made vomit, i personally think the managers should be more on top of food quality.

Really helpful staff. Let us securely leave travel case before check-in time. Contacted us early (1PM) to let us have our apartment before the 3PM check-in. Apartment really is home from home! Fully kitted out kitchen. Modern furnishing, decoration and really clean. The apartments really our sound proofed and internally very quiet. Quiet complex and lift or stairs to aid access to apartments. Nice, warm and secure. Reception is hosted and even late at night you have an access code. The lovely lady on reception even said can call her if we could not gain entry! Perfect location - 2 minute walk to Oracle (shops) bars and restaurants. Even Sainsbury's is close so you can cook a meal in the kitchen. We guess the only thing to be aware is the complex is in a vibrant area and externally until 0200/0300 it is noisy so an earlyish night is not easy but this aside, well worth a stay.

A very pretty hotel in a lovely location We found the hotel to be a little over priced. We booked a dinner, bed and breakfast deal with the hotel. The restaurant was full- always a good sign and the service excellent. Our meal was very nice. Our room although booking a higher grade room was quite basic but this was probably due to the historical age of the hotel. A Tudor inn I think. The shower was spacious and very modern I ordered the full English breakfast and it was completely over cooked, I couldn’t cut the bacon ! I did mention this to the manager on checkout who although apologetic never offered a refund. A service charge was added without any written or verbal notice. Don’t think we will return !