Guest User
July 3, 2024
The bathroom had a strong urine odor. Check-in at 4pm, hotel sold out, I had a 6 pm event. The front desk sent an employee who sprayed a disinfectant which didn't clean the bathroom or remove the urine odor. No available hotel rooms at peak season and being on a time crunch, as my last resort, from Rite Aid bought Lysol, latex gloves, sponges and a bowl. $15.27. Cleaned the bathroom on my hands and knees. The staff left notes on my experience, my contact information and cost for cleaning materials. As of today, the manager still hasn't initiated a call to me and after I called there four times. I understand the room turnover is fast, the hotel may be short staffed, and the pressure is on. Still, I do expect management to address my concerns with a steep steep discount to the point of $0.00 bill.