To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.2
Service3.9
Cleanliness4.2
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All reviews(119)
Positive reviews(19)
Reviews with photos/video(3)
VAV
Summit King Room Non smoking
Stayed in Jul 2024
Couples
4 review
4.2/5
Very Good
Posted on Jul 9, 2024
Overall good experience for the price. The facilities were good and adequate for our needs.
Daphne Alexander
Summit Two Queen Room
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 8, 2024
It is a very clean hotel! It could use better signage for parking but the staff was pleasant and helpful.
ETSing
Summit King Room Non smoking
Stayed in Dec 2023
Couples
50 review
4.0/5
Very Good
Posted on Dec 28, 2023
Arrived at the Lobby around 3pm on Christmas Eve and waited 40 mins to check in. Only 2 check in counters were open. Bad service, shame!!!
KBlaine
Summit Two Queen Room
Stayed in Apr 2023
Friends
35 review
5.0/5
Outstanding
Posted on Jul 10, 2023
Grandest Resort in all of Reno !!!!!
Guest User
Run of House
Stayed in Apr 2022
Solo travelers
1 review
4.0/5
Very Good
Posted on May 6, 2022
I ordered food to be delivered to my room once. It was missing half of what was supposed to be there. It was also 35 minutes late from when they said it would be delivered. And it was cold.
Another night I was waiting for the front desk to pick up the phone for 50 minutes. At 10pm.
Another night the two front desk agents I talked to were very confused. The first one gave me wrong info, and the second one corrected what I was told, but then sent me away to come back later.
I really like GSR, and I really enjoy the pool, the rooms are beautiful, the nonsmoking rooms are great, etc. But I do feel they could use a massive customer service training overhaul.
reyesgabriela
Summit Two Queen Room Non smoking
Stayed in Oct 2022
Friends
1 review
3.0/5
Posted on Oct 24, 2022
Pool wasclosed without a notice when booking also front desk assistant was rude as hell
Guest User
Vista King Room with Pool View
Stayed in Jul 2023
Friends
6 review
5.0/5
Outstanding
Posted on Jul 10, 2023
Kids love the pool
Guest User
Summit Two Queen Room
Stayed in Dec 2022
Family
2 review
5.0/5
Outstanding
Posted on Dec 6, 2022
I like the location and it was quite
Guest User
The A Two Queen Room Non smoking
Stayed in Dec 2022
Family
1 review
4.0/5
Very Good
Posted on Jan 7, 2023
We like to stay again
Guest User
Run of House
Stayed in Apr 2022
Family
1 review
4.0/5
Very Good
Posted on Apr 6, 2022
Fun place if you have kids.
Jujuhao
Summit King Room Non smoking
Stayed in Jun 2024
Business travelers
26 review
5.0/5
Outstanding
Posted on Aug 8, 2024
There are many *** hotels in Reno. The city is not big, and it is convenient for shopping and eating around it.
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Erica C18
Vista Two Queen Room
Stayed in Feb 2024
Family
9 review
4.0/5
Very Good
Posted on Feb 20, 2024
We were accommodated in a regular room on the first night, but at our strong request, we changed it to the Westin room we booked the next day...
Although I was given some coupons as compensation, I had no chance to spend it because there were too many people! You can’t even buy breakfast.
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Guest User
The A Two Queen Room Non smoking
Stayed in Jan 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 27, 2024
This is the best time to stay in a hotel in Reno. The hotel room is large and new, and there is no unpleasant smell of cigarette smoke. The hotel buffet is reasonably priced. Although there are not many types, it is fresh and delicious! I will go to this hotel again when I go to Reno again!
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Xin_Luo
The A King Room Non smoking
Stayed in Dec 2023
Family
19 review
4.2/5
Very Good
Posted on Dec 31, 2023
The hotel has complete facilities and is suitable for vacation. For a family vacation, all items can be catered for at the hotel. The facilities are also relatively complete. It's just that the mattress is a bit old
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Anonymous User
Summit Two Queen Room
Stayed in Dec 2023
Friends
1 review
5.0/5
Outstanding
Posted on Dec 25, 2023
I've been there 3 times, the environment is very nice
And the service is also very good, but the thin blanket in the room is too thin and a bit cold. Remember to ask the waiter for an extra one to keep warm.