Extended Stay America Select Suites - Roanoke - Airport Reviews

Our room was not even clean and the guy in the office was not friendly and double charged my card. Will not stay again

It was ok

I think their rates a overpriced and they constantly go up. However if you want to be able to cook yourself instead of eating gross fast food, this is where you’ll break your pockets..

Horrible

Great nice

The good: Hot shower, clean bed sheets, gentleman in office polite. The bad: property filthy, trash bags in front of rooms for days, trash and cigarette butts everywhere, mold on shower curtain, toilet not clean, hair in shower, things left in room under the bed.

This property is the worst place we have ever stayed. The room had not been cleaned prior to our check-in. The property is in need of a major renovation. The microwave & the cooking elements on the stove are old & very worn. Counter top is very old & worn. Some of the electrical outlets did not work. The bath tub drain backed up when we showered (~2-3 inches of standing water) & took a long time to drain out. The Cable TV was not working. We were told by other guests that there had been a storm that knocked out the cable & the management had been telling them for the last 4 days that it was being repaired. The TV was back in working order on the 2nd night of our stay. We needed to check out on Sunday just after 7am. When we got to the office door, there was a typed paper sign taped to the door saying that checkout was now 9am, even though there was a permanent sign beside the office door saying that check-out was 7am. We had to put our room key cards through the mail slot in the door. We booked this property to attend our granddaughter's volleyball tournament. The hotel that her team was staying in was totally booked & this property was just around the corner from their hotel. The difference in the 2 properties is unbelievable. We will never stay in another Extended Stay America again.

The one staff member I dealt with the whole time was excellent at their job and had a great attitude the property itself in the area it's around is kind of awful.

Over an hour to get inside room due to lock freezing & once inside no towels or sheets & bed not made.

Worst place I've ever stayed in. Know that if you stay here your clothes will smell for a while, your shoes will be dirtier just from walking around your room than outside. It's run down, dirty, smelly and wouldn't never recommend this place even to those I'm not fond of

Place was hard to find. The property was greatly in need of renovation. The rug in my room was tremendously stained. The manager had only certain hours so I could not get pots or coffee utensils which was why I chose this chain.

Nasty hotel. They gave my reservation away, then offered me an unacceptable dirty room that didn’t meet my needs and smelled like an ash tray. Refused to work with me and would not give me a refund.

It was ok for a good nights sleep. I would recommend this facility. Stayed there coming and going on my trip

Wouldn't stay here again furniture is in bad shape. The beds are comfortable.