Hotels near JCPenney, Rogers

The reservation process on the Marriott Bon Voy website, the general location, the rate, the parking and the desk staff were all good. The room was clean, spacious and quiet, with good lighting, electrical outlets, mirrors and seating options. The bathroom area was spacious, and the exhaust fan worked well. The air quality was good, and the window opened, though the HVAC filters were slightly dirty. The breakfast was excellent. The grounds were clean, and I did not notice any construction going on. As others have said, it was a challenge to get into the driveway because of the median, and we had to double back to make a right turn into the driveway. Construction on the Waffle House next door appears to be finished, however that restaurant had not yet opened when we were there in mid-July. I plan to stay at this Springhill Suites Bentonville again.

Mattresses need replacing!!! We have had 2 different rooms and both king beds were horrible. The sheets in this room are disgusting. Body hair that is not ours in the bed. Nothing has been sanitized. They do not put clean comforters on the bed. It’s so disgusting!! No extra blankets in the room. Tv remote didn’t work. Asked them to replace it on day 2 and got there that night and it hadn’t been replaced. . Gave us 1 coffee pod when I asked for room to be cleaned on day 3. There are 2 of us in the room. We have stayed 2 workweeks now and 2 more weeks booked. Please replace mattresses and buy better sheets. The ones on both beds have been so thin they almost have holes in them

I have stayed here twice now, and enjoyed it both times. The staff is helpful and very pleasant. Recently, Gabrielle went the extra mile for me when I encountered ice at the hotel entrance. I don't live where it snows and was slipping on the ice. She helped me to my car and treated me with such kindness I was able to proceed to the airport in a timely manner. People like this should be recognized. Thank you Gabrielle!

The hotel is very clean and the room was huge. However, I gave a lower rating because we reserved a room on the Executive Level and paid more specifically for this level. The description of the specific suite states “this suite provides access to the Executive Lounge with complimentary continental breakfast, snacks and beverages and Manager’s Reception.” It also states “Turndown service is provided nightly.” We went to the Executive Lounge at 6:00 pm and the door was locked. I went to the front desk and was told the room had been closed for 3 years. When I asked about the amenities of the Executive Lounge I was given 6 drink tickets (1/night for 2 nights for 3 people) and tickets for free breakfast at the restaurant. We went to the bar to use the drink tickets but there were no snacks, no beverages and only 1 free house wine or beer/person. That is absolutely not the same as an Executive Lounge! Additionally, there was no turndown service, as advertised! If we had known this was the situation, we certainly would not have paid a higher price for a room on the Executive Level! This is the definition of false advertising!

If I could give this business as well as the management at this business no stars for unprofessionalism, I would. I had family members who booked a stay at this hotel for our wedding last weekend. Even after calling and confirming that having pets on location would be acceptable and even after paying the pet deposit, once they arrived, they were told absolutely under no circumstances would they be staying on the property with the animals(even though they are kenneled as needed), and they were asked to leave WITHOUT a refund. Whatever policy you are saying you have, while it was not communicated, I can understand, but without refund??? When I attempted to call to resolve this situation, not only did the manager who answered the phone admit that she was in the back and didn’t realize any of this had occurred, and only after the employee encouraged the guest that night to go ahead and contact the manager “because she won’t care that you’re upset.”), she put me on hold, then came back on the line to tell me, “well if I remember correctly, the guest’s demeanor was not okay either.” You just told me you didn’t know any of this had occurred, and now you’re telling me “if you remember correctly”…also, how exactly should one, who is from out of state and just traveled a great distance, feel after being told a) they wouldn’t be getting a refund despite this miscommunication on the business’s end(it was news to her that pets couldn’t be left unattended..even in a kennel.. when she mentioned she was in town for a wedding), and b) they would have to find another place to stay effective immediately? Irritated at the least, in my opinion. Lastly, instead of attempting to come to a resolution or even apologizing, I was hung up on. Whatever you do, read reviews for this location before you book a stay with them. I wish I had before I encouraged them to book a stay here

We stayed for two weeks extended stay. Check-in was flawless. Housekeeping insured we had everything we needed and never hesitated to get us anything we requested. The morning breakfast was extensive and fresh everyday. Front desk staff offered us a cool bottle of water each time we arrived at the end of our busy day. Friendly and excellent service all around. The hotel is a bit tired but everything is functioning and clean. The gym is well equipped and in perfect condition. One of the best gyms I have used in my extensive travels. The smooth operation is due to the leadership of the General Manager Brent Hageman. He runs the hotel like home-away-from-home and treats his staff like family resulting in a very upbeat and friendly atmosphere. The Front Office Manager, Kristin Manibusan was very helpful including helping me get my Uber app up and running! This is our second stay but will not be our last. When you travel and know what to expect in advance, it takes away a lot of stress. Thank you to Brent, Kristin and the entire team.

Given the reputation of the 21C Hotels, we were expecting a much nicer, much more comfortable experience. I do want to say that the hotel staff was very friendly and very nice although other than check-in, we did not really have a reason to interact with them. The oddest thing about this hotel is that there is no place to park! You cannot drive up to the front entrance to unload luggage. There is a city parking structure behind the hotel but there is no direct entrance from the parking into the hotel so one has to walk around the block just to get back to the front door. One of the staff came out to help with our luggage (while we were parked on the street) and the poor guy had to literally lift the luggage cart from the street onto the sidewalk because there isn’t even a sloping handicap portion of the curb to roll the luggage cart. The management needs to re-vamp its website to state clearly that when you book a “bed and breakfast” package you are not really getting that—-breakfast is not served Monday, Tuesday or Wednesday and the grab and go breakfast—which is available to anyone staying there—consists of some apples and granola bars. Not impressive. Breakfast is served on Thursday and Friday with brunch on Saturday and Sunday. The website should state exactly what one is getting and it does not. The hotel, despite its few art installations, is cold and austere looking and feeling. Our room was oddly shaped and badly designed with random floor lamps which provided almost no light and a large entry hall with no lights at all. There was one very uncomfortable chair and one table placed next to a chaise lounge which was pushed up against a cold floor to ceiling group of windows. There were no comfortable chairs in which to sit to do computer work at the table. And the beds were also uncomfortable with lumpy hard pillows. The hotel looked clean and our room and bathroom were clean and we truly appreciated the mask mandate. We had planned to stay a few nights, but because the beds were so uncomfortable and the room so dark, we checked out the next day and went to another hotel.

Great hotel. The location is great for travel, right off the interstate. Check in was very quick and efficient, with friendly staff. Room was very clean. Breakfast is always good with fresh items. Prefer this hotel chain because it’s consistently good.