Guest User
April 28, 2023
everything but BEAUTIFUL. nothing good or acceptable, in my opinion, and based on my experience. I will tell you my experience: Lack of hygiene, Bad Smells, (Tobacco and dirt), stained walls, broken curtains, broken lamp fixtures, air conditioning worked poorly or did not work, broken bathroom, cistern did not work, lack of safety measures (For access to our accommodation, we had to go through a lot of passages and twists and turns without any trace of the existence of fire extinguishers), half a roll of toilet paper for 4 people, with evidence of having been used, shower with dirt (Impossible to clean up), Old and uncomfortable beds, bedspreads in poor condition and dirty, access to the room (stairs and hallway) full of garbage, advertising says TV and telephone, neither of the two services existed, horrible staff attention, contempt, reaching bordering on insult. His solution was to bring us a bucket of blue water, so we could clean ourselves and relieve ourselves, since the cistern was not working. They told us to stay in the room that night, with the promise that all the problems would be corrected, with the change to another room, throughout the day. It was 00:00, with minors, in a foreign country. We called the Hotel and they told us that it had been impossible for them to correct the problems or change the room. UNFULFILLED PROMISE!!! The next day they told us that they were going to call a technician to adapt the room, and that we had to stay at the hotel until he arrived, it was 10 in the morning and this had not happened, with the consequent loss of our time and visits. scheduled and paid. UNFULFILLED PROMISE!!! Faced with this situation and because it was impossible for us to manage it in any other way, we had no other choice but to spend the first night in the hotel and accept all the inconveniences, which made us stay awake all night. Our decision Given that there was no sign of giving us a solution, and our helplessness was manifest, we were forced to book another hotel (with a higher price than the hotel, it was tourist season and the hotels were at maximum occupancy, with the expenses derived from it (Transportation, Calls, time lost while visiting the city, and as I said before scheduled and paid visits). The hotel employees, we requested the complaint form, told us that they did not have them (I understand that in Spanish legislation they are required to do so. In short, room uninhabitable for any human person, and we do not consider ourselves demanding people, waste of money). and time.
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