Guest User
February 19, 2025
We had a pleasant stay at this hotel, though there were a few areas that could be improved. While the rooms weren't the cleanest, we spent most of our time enjoying the pools, which were fantastic for both kids and adults. The food was a major highlight—delicious, hot, and always satisfying. The drinks were top-notch as well. However, the staff experience was a bit of a mixed bag. The bartenders were exceptional—professional, friendly, and made great drinks—but we were disappointed by the service in the dining area. The waiters were super amazing and friendly, going above and beyond, but some staff members, particularly those welcoming guests, didn’t come across as very professional. They often seemed unhappy or like we were more of a bother to them, which was frustrating. The hotel itself could use an update, especially since it feels a bit more tailored for Spanish-speaking guests than international visitors. There were clear divides in service depending on who you were, and it was disappointing that many staff members didn't speak English. For an international hotel, I'd expect more employees to be able to communicate in English to accommodate all guests. Overall, it was still a lovely stay, but with some room for improvement in both the cleanliness of the rooms and the professionalism of the staff. If those things were addressed, it would be a perfect spot to unwind and enjoy the great food and pools.