Alegria Colonial Mar Mar Aquafun

Room was 1 room basically studio filled with double bed. 5 people expected to be in one room. One being a baby. No facilities for a baby - sink only in the bathroom so think we were meant to toilet; get changed, brush teeth, wash, sterilise bottles etc etc in the same area! Health & safety terrible, no standard for it! Jet 2 I booked with and this is how it’s advertised. You would think when I’ve input 5 people this would not even be allowed as an option! (I’ve complained with jet2 as well) kettle head height for my other two children who are 6 & 5yrs old. Hygiene they didn’t clean the bins as you can imagine with nappies etc & food/drinks they needed doing every single day. The restaurant is a free for all. I booked through jet2 all inclusive however it is open to the whole public you are being hit with trolleys by kitchen staff + other people. Children too scared to come up and choose food. My son was hospitalised with gastric illness due to hygiene food, pool, rooms this hotel caused it that’s all I know as not one single area was clean. The slides are quite unsafe I think they need height restrictions/age limit. Vomit left on floor round pool area I’m sure I seen a chocolate donut my whole 7 days I was there. Staff not great English, cater very much for locals only. Missed out on food due to misinformation on first night of arrival. They cut every food of they don’t have a system between jet2 package holiday guests and their local guests. Bit unfair I’m going all the way back to UK so why food is cut off when it’s been paid through jet2 and we have a transfer collecting us. Confuses me should differentiate who is who - would work better! Not much good to say. Unsafe very old fashioned - lifts very small for a larger family or prams/wheelchair needs. Entertainment all in Spanish. Made me pay additional for my health and safety concerns and to ensure all my children were ok I.e bottle fed baby sterilise etc^^ to upgrade room. I didn’t want the extra cost it was totally missold to me and never in my worst nightmare can I understand how they would ever think this was fit for 5 people!!!

Always travel with jet2 and can’t fault them. They have however made a big mistake with this hotel. It definitely isn’t a 4* hotel. I wouldn’t give it a 2*. The room was nice but that’s about it. The food was terrible. Everything was cold. I was going to have soup one day but it wasn’t even tepid. I was told to use the microwave, not something you should have to do on an all inclusive holiday. Me and my daughter ended up eating at McDonalds and KFC because the food was that bad. I love a salad bar but all that was on offer was lettuce, dried cucumber, warm tomato and soggy carrots. All other items just looked like slop. Once out of your room it looked like a prison. There was minimal cleaning done outside around the pool area. The pool was freezing. The floors around the pool are all cracked and not very well maintained. I will never return to this hotel. Just to add. 1-11-24 all I could hear were dogs barking on level 5. Who on earth allows dogs in a 4* hotel? So very disappointed.