Staybridge Suites Hotels in Rosemont

I was pleasantly surprised after reading some of the reviews on here. Front desk staff is friendly. The rooms are really nice (although the pillows are not comfortable) and you can not beat the location. You can take the airport shuttle to the hotel (great service) and it's maybe a 10 walk to the Rosemont Blue Line L station which will take you downtown. If you're seeing a show at the Rosemont Theatre it takes you maybe 5 minutes to walk. The breakfast was good (friendly omelet makers and clean up staff) although the evening drinks could be better. Some people complained about noise from atrium which is really only a bother if you are still sleeping when breakfast is served. I would definitely stay here again.

It's fine for where and what it is. Unfortunately I waited forever at the airport for the shuttle and it never came so I had to hop on a neighboring hotel's shuttle and then walk over. BECAUSE I GUESS THE SHUTTLE DRIVER NEEDED HIS AFTERNOON NAP.

Back here after a few months, and the level of service standards appear to be lower. Firstly, your status with Hilton is not recognized, and you don't get credit/points for your stay. When I got to the room the bedsheet looked unmade, i.e. it was very wrinkled...as if it had been slept in. While there was no malodorous condition, it did not look made. Changed rooms, and the second bed was just as bad. The front desk staff explained that the sheets were cotton, and that's how they look. Well, it's not my first trip, and I've been around.....I can tell the difference with a bed that's been made, and one that looks like it was just a rush job. Breakfast was so-so, the spread is nothing to shout about, pretty boring stuff actually. Fitness room was adequate, but the treadmills need to be either replaced, or at a minimum, maintained. Some keys on the control panels need to be fixed.

I can walk to the car rental center from the hotel, two large beds in separated room space for more privacy but they shared the same toilet.

My child's wedding was there. The hotel staff at the event were very helpful and friendly, and we appreciated them. The event itself was lovely and it was set up as we requested. I am giving the ”very good” rating because of that. But, regarding the room we stayed in, we had no hot water in shower for two nights - so we had only cold showers as we dressed for the wedding. Planning was also more difficult than we would have hoped/expected, because the designated caterer for our event (which was a large part of why we had chosen that venue in the first place) changed less than three months before the wedding and we didn't have a menu with pricing until 6 weeks beforehand (the day before invitations had to go out). It isn't clear when the hotel knew about the change, but it never notified us (we learned only when the ”old” caterer told us), and the process led to a lot of last minute stress, and increased costs. Finally, the hotel billed the bride and groom for a room for a night they did not even stay at the hotel; when we questioned that we were told the charges would stand because they hadn't notified the hotel 72 business days in advance (further in advance than the caterer was even set up). In addition, the hotel had agreed to comp us another room but that did not occur because we initially had given the hotel the name of one couple we thought would stay in that comped room - when we learned that couple had not stayed at the hotel overnight, the hotel was unwilling to switch and provide the cost of the comped room to another guest (or even to offset the charges to the bride and groom for the room they did not use, as noted above). We were frustrated by that intransigence.

We stayed one night at this hotel, because Hurricane Ian extended our trip to Chicago. We couldn't extend our rental car and needed a location near the airport with a shuttle. This place not only fit the bill for convenience but it was quite nice. The hotel is very nice and stylish with an open airy feeling. The rooms are rimmed around and open atrium that houses seating and a restaurant/bar. The suites are a little dated but very nice and very large with a separate living area, bedroom and a bath separating the two. This suite could easily be shared and it is also nice for business people because the bedroom door can be closed. Titanium members have a nice lounge with hot breakfast from 6-9 weekdays, a little later on weekends, snacks, water, sodas, coffee, tea, etc all day and appetizers from 5:30-7:30pm. The night we were there they had chicken wings, pizza and a couple of other goodies. The attendant is very efficient and we were extremely grateful for her asking someone to take their phone conversation off speakerphone. Last but not least, Rey, the shuttle driver arrives every 1/2 hour on the 1/2 hour to take you to the airport. Very nice man and quite prompt. Tip - you can also take the shuttle to the metra station at O'hare for transportation to other areas.

In my last three stays in this hotel, I have seen nothing but unprofessionalism and even harassment. I have stayed in this hotel many, many times in the past. In recent years, this place has become like a truck-stop. Let me first give you a brief summary of the recent owner’s cost-cutting operations: The hotel provides a soap which is about an inch and so thin that with one hand-wash it disappears. Pretty insane. I had to walk to a Target to buy soap so I could properly clean myself as a human being. The so-called breakfast is a joke to say the least. Even coffee is nothing but brown water now. Even napkins have transformed. Restaurant/bar is also another disaster… Elevators were not working when I was there (for inspection) but there was not a single apology from the hotel. Upon return from Turkey the other night, I also found out that they there was no longer a shuttle pick up from Terminal 5. I had to take a taxi. I am a world traveler and I can list many other cost-cutting details here but let me come to my biggest issue: With my World of Hyatt membership status, I was given a 2:00 pm check-out on February 10. It was about 11:45 am. I was on the phone trying to arrange something urgent for the earthquake victims in Turkey. Someone started to pound on my door (I had “do not disturb” sign on), she was literally screaming! I opened the door… She was still screaming saying that I had to leave. I said to her in the middle of my phone meeting: “I am having an emergency call now and I have a 2:00 pm check-out. I also showed her my sign at the door. After that she left me alone… Before I left for my flight, I shared some of this experience with some workers in the hotel. They said: “She treats us worse. She is the owner…” I have decided not to stay in this place anymore as it has nothing to do with the Hyatt experience. I am also thinking about taking legal action against this property for violating my privacy. I have seen some hotels in China like this but never anywhere else. The name “Hyatt” should not be associated with this family-operated “hotel.”

On our way to Scotland in late May, we got detained for two nights due to airline and flight issues. Our first night, we were desperate to find a bed (any bed) very late. I t was adequate and but I heard traffic noise all night. The second day, after finding our luggage at O'Hare, we moved to this LOVELY and QUIET hotel in this great area of Rosemont, tucked away but close to O'Hare. Compared to our first night, this was absolutely heaven. We found the service to be amazing. And, for a fine Italian meal, we walked over to Carlucci's for both lunch and dinner.

It was a very welcoming hotel. The staff was friendly and responsive. I needed some attention to the bathtub, and it took a single text to be resolved expeditiously and to my satisfaction. The maid service was unobtrusive. The elevators were always prompt. The fitness room was well equipped, and I was able to walk over to a lovely nature preserve to take a walk. There were many close restaurants.