Guest User
February 5, 2025
Unpleasant service experience: There was an old Chinese lady at the front desk. I took my child to have breakfast in the morning. She gave me a menu and asked me to order. I said my order included breakfast. She checked the computer and said: Oh, this breakfast is 20 yuan per serving, 60 yuan for three people, and the accommodation fee is only more than 100 yuan. I don’t know how it is made. I said that this is the price I ordered on Ctrip. Then I ordered three breakfasts, one fried egg, one scrambled egg with bacon, and one pancake, as shown in the picture. Before she finished speaking, she asked me to wait a moment, and immediately greeted me with a smile and went to serve a white man behind me. The man felt a little embarrassed. I didn’t argue with her because I was with a child. The next morning when we checked out, we couldn’t find a room card, and she said she would compensate 10 yuan. I said it was so expensive? She said yes, I said you can compensate for losing this card, but is 10 yuan too expensive? She said that it is just to let you find it and return it to us, so we can refund you the money. I said do you have a care standard for this card? How much is this card? She said, "Oh, forget it, my card is not that expensive, just pay as much as you want." I finally paid 3 yuan. The chef was a Chinese grandfather, and his attitude was very good! (All in New Zealand dollars). The other two young people at the front desk were quite helpful. The facilities were actually sufficient, but the attitude of this Chinese waiter towards Chinese people was sad. I clearly placed the order through the official channel on the platform, but she looked at me with contempt, which made me feel uncomfortable.
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