Rotorua Citizens Club

Check in good. Got a hand with my bags as room upstairs. Room tidy.

There was no breakfasts available unless they have big booking as limited kitchen staff.

This accommodation is advertised as a 'club', however it is not like any club in Australia but more of a pub. How it managed to get an 8/10 rating I have no idea. The entry is located around the back, reception was unmanned, check-in was via pressing a button and waiting for bar staff to let you through locked doors that open onto pool table area with many men staring as you enter. The worst aspect was the smell and the carpet that you stick to. Fortunately I requested to view the room prior to check-in. It was not for me. I couldn't see myself putting up with the smell for four nights. The rooms are so dated that all the cleaning in the world wouldn't make a difference. Whilst searching on my phone for alternative accommodation I was abused by reception staff and 'told' that I had to stay or be financially penalised. So patronising to a potential guest (62 yr old woman). If you want cheap this is it.

Terrible experience couldn’t even check in. Messaged our arrival time of 6pm. When arrived called the number on the door multiple times and had ******* call. No one answered. Finally had to rent an Airbnb last minute. Still haven’t received my money back. No communication on check in or that the building is closed on Monday when I messaged about check in. ******* is no help and despite also calling said they wouldn’t give me my money back. Didn’t see the inside but looked pretty crappy from the outside. If want to be stranded with no cell service in the rain trying to figure out a new place to stay can try on here. Otherwise would definitely avoid.

All good

Rude lady said there is no one working

It's fine for a home base while you're exploring Rotorua. The fans in the rooms provide next to zero airflow and there's no AC, so your only option is to leave the windows open. Unfortunately, it's right next to the main road so you'll hear yelling, driving, etc right below your window. Also there's a street lamp right outside the room we had so it was either no air flow or light sounds bugs in the room and a slightly cooler room. It sounds worse than it is but for the price we were happy with it overall.

stayed there before an would return again

Didn't like the property. Wouldn't stay here again. It was okay.