Guest User
January 12, 2025
I booked a hotel in Rovaniemi in the summer. The hotel is called Scandic Rovaniemi City. The price per night with breakfast for three was more than 30 thousand rubles. I hoped that the borders from St. Petersburg to Finland would be open. But they were closed permanently in November 2024. I tried to return at least part of the money paid for the hotel. But, since the rate was non-refundable, any request, even to return 50%, was refused. Already at that moment I realized how non-customer-oriented the hotel was. How did I choose it? Based on the rating, location and price - it was the most adequate price of all the other options. A night in Santa Claus Village cost more than 100 thousand rubles. It takes 10 minutes to get from our hotel to Santa's Village. That's why we chose it.
We arrived at the hotel at about 11 am. Check-in was from 4 pm. Although when booking it was indicated that after 3 pm. The hotel advertised their Fast Check-in service. Of course, they didn't check us in at 11 o'clock. Not just like that, but for an extra fee. They told us to wait and that their hotel was full. We went for a walk, periodically dropping into the hotel. They didn't check us in at 13:00 or 14:00. Although check-out is at 12:00 and they were checking in some people selectively. In the end, after 15:00, they finally handed us the keys to the room. Then my dissatisfaction with the hotel only grew. For the amount of money I paid for this hotel, I didn't get a kettle in the room, tea, coffee, sugar, mugs, slippers, robes, opening windows in the room, or plain bottled water. I asked at the reception about a kettle - they told me that there is a machine with hot water near the reception and you can come and fill disposable cups, which are located next to this machine. And then imagine. I can take away 2 glasses of water at a time. In order for the three of us to drink tea, I have to go down to the reception twice from the 4th floor for water. And I also have to put on a warm sweater or jacket, because it's cold there. And since my husband is a little sick, I ran non-stop for this hot water. We wanted to air out the room - but there are no handles on the windows and they don't open at all. In general, this is the worst hotel I've been to in recent times.
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