Best Hotels near The Potted Plant, Saint Charles

Hi, generally in the past it hasn’t been too bad but sadly this time I have to say something. The comforter had what looked like a vomit stain dried up. There was a child’s lid to a juice drink at the edge of bed. The floor was not vacuumed. Long story short.. I sanitized the room because it needed to be..I wiped down everything.. and used my own blankets from the car. I brought my mom there who is going thru dementia and I wanted to spend time with her. Soda machine on our floor was down. No regular coffee pods .. 😔 I thought someone should know.

The King suite itself was ok- couch a little overused and outdated- the bed was great king sized. the bathroom was awesome with a separate shower and tub and a closed door toilet area- but had a tv that was broken. Tvs are not smart and if they were- there was no access to stream from your phone. The lampshades had some type of dried up liquid on them. No room service- No concierge available when I arrived. Information and maps are outdated. The pool closes at 8pm during the week and 9pm on the weekend- The sun hasn't even set- and those were the ”new” hours. The pool was an alright size- 4ft deep throughout - Im sure due to the drinking hazards. All of this- and they still charge $11 for some type of service out of the $50 deposit. I booked through hotwire- added an extra day- and I basically had to beg the front desk clerk Kacey to be allowed to stay in the same room. SMH-. The stay was pretty mediocre for the prices charged. I paid close to $600 for two nights got this type of experience. Don't think I'd be paying to stay there anymore.

We arrived on a Wednesday night, after reserving a “balcony” room with two double beds. Our party included two adults and two children (as confirmed via our online booking). Upon arrival our room had only three sets of towels. Upon contacting the front desk, we were told that we could come down to pick up additional, as they didn’t have staff to deliver. We DID notice a housekeeper cleaning “front of house” areas, but evidently delivering items to guest rooms wasn’t part of her job description. Our room did NOT have a balcony. It wasn’t of major importance to us, however, we DID pay more (per room night) for this feature. When it was brought it to the attention of the front desk (“manager” Alicia or Amanda?), she kindly adjusted our rate. However, when checking out on Sunday, we found that while 3 nights were “adjusted” appropriately, our Thursday night rate was actually increased $20. This was above and beyond our quoted balcony room rate. (We were in a standard room for the duration of our stay.) This concern was brought to the attention of the front desk clerk working on Sunday morning. She explained that her “manager” wouldn’t be in until mid-afternoon, and she had no “access” or rights to adjust room rates. We find this unacceptable- not having a Manager on Duty “on site”, who can handle guest problems during a Sunday morning (mass) checkout. The clerk we spoke to did not apologize, and seemed indifferent to our concern. Also observed in the lobby was (what appeared to be) a non-hotel guest “transient” sitting on the couch and “tweaking” (rocking, talking to self, urinated on carpeted floor). The person asked us for money, and hotel staff appeared to allow this person’s presence in their lobby setting (rather than encouraging her to “move along”. Is this common practice? The hotel decor is beautiful, and the landscaping well-kept (sprinkler system was working throughout out stay). Parking lot was to be resurfaced. Our key cards didn’t work on several occasions, thus causing us to return from 7th Floor to front desk for reprogramming. Lastly, the majority of the sandwiches, salads, and wraps in the sellf-serve cafe area had reached their expiration dates. But, the breakfast buffet offered within the lower level dining area exceeded our expectations. This property has much potential. However, management and staff will have to pay better attention to detail if they hope to advance to the next level!

Excellent experience all the way around. Upon checking in, we were treated with happy smiles and attitudes. The front desk staff were great. The staff at the evening kickback all seemed to love their job and were focused on making sure all our needs were met. Random staff we would encounter throughout the visit were always smiling and making sure all our needs were met. The breakfast staff all had the same attitudes. Smiling, polite, attentive. Even the elevators were great. Very fast and roomy. Our room was an Upper Floor King Bed Deluxe with Sofa Sleeper. The room accommodations were exceptional. The bed was comfy. Everything was spotless. Nice big shower. WiFi was a little on the slow side but got the job done. Plenty of seating.

Hampton Inns usually have great locations to surrounding areas. I needed to travel between both towns in between, great stay.

Breakfast is available, this is the most cost-effective hotel I have stayed in in the United States for two weeks, but the hotel is not very big, but it is also very warm. There is a shuttle bus at the airport exit 18, which can be reached directly to the hotel in a few minutes. The beds in the United States are large enough to sleep in a family of three. The parking lot seems to be free.

I'll start with the positives of the stay. The front desk staff were very helpful and nice, and apologetic when I mentioned something. They did the best they could. It seemed like the front lobby was busy all of the time, and they were very attentive to the guests needs. I was however, a bit disappointed in this stay. I booked the stay for a quick weekend getaway with a friend. I had asked for the top floor, and a quiet room. The hotel was booked solid it seemed so we couldn't have a room the top floor. I booked on the 19th and our stay was for the 24th through the 26. The room we were given was an accessible room on the first floor facing the interstate. I didn't ask for an accessible room, so maybe we were placed there as a last resort. There was absolutely no quiet. The room next to, or across from, us had their television on all night long at what seemed to be full volume on our first night there. Around 4am, they finally turned the tv off. The noise from people in the hallway, the people walking by our window, the neighboring rooms tv and the interstate, made for a very not quiet stay. Maybe it is quieter on the other side of the hotel, but we had zero sleep the 24th. Cleanliness: When we arrived, there was hair on the sheets, and the bathroom floor was so sticky that I asked the front desk staff for towels so I could clean the bathroom floor. I am certain it was just too much cleaner, so I wet the towels in just water and wiped the floor clean of stickiness. Additionally the carpet coming into the room looked extremely dirty, and there was very clearly something on the carpet in between the beds. The carpet seemed so bad, that we tossed towels on the floor to walk on instead of walking on the carpet. The top of the refrigerator needed attention also, there was sugar or crumbs in the grooves on the top of the door. The breakfast area was not kept clean during the breakfast, the hot water for tea was cold, and the breakfast was very lack luster. My friend did say the waffles were delicious and I just had the frosted flakes and a banana. I did mention all of these things when I checked out, and the staff at the front desk was again very apologetic. I don't usually write reviews that are this critical. I think that with just a little more oversight, and cleaning or replacing the carpet, things would be improved quickly. The hotel was in a location that allowed easy, quick access to the historic main street shops and trail. We had a great time at the new Main Street Honkytonk, a good salad and sandwich at the Bike Stop, and we did use the 10% off coupon at Texas Roadhouse. Overall it was a good trip, but the hotel stay could have been better.