Our family has stayed here quite often in the past and there was such a difference between a year ago and now. The staff was definitely friendly and the breakst area was very well cared for.
Our room smelled like it had been smoked in, there was not a full roll of toliet paper on the holder and there was not an extra in the room.
There was grime in the bathtub and in the corners of the bathroom. The worst was that was not a king size mattress cover on the bed, it either a double or queen size.
The pool and hot tub surfaces were looked dirty and like they needed to be cleaned.
Im sad because Country Inn & Suites used to one of my go to hotels but i cant now....they've changes managment from Radisson to Choice recently and that may be part of the issue.