Hotels near Missouri Valley Trust Building, Saint Joseph

1. My TV didn't want to come on so I called the front desk. The clerk try on more than one attempt to fix this issue but struck out each time. I finally checked the breaker box in the room and one of the switch's needed to be reset. Once I did this the TV work just fine. 2. I wore socks in the room and the room had laminate flooring as I took my socks off I noticed a big clump of hair so I mentioned this to the manager the next morning when checking out he apologized was hoping more could had happened.

Researched to send review to manager b4 posting but unable to find contact info. Marriott Kansas City Airport ROOM 706: May 21-23, 2022 $473.12 – two nights (including expensive water and items from store to eat in room) Room as though hadn’t been used in some time – dust. Shower would not drain for quite some time and then overflowed into bathroom. Did not notice as had eyes closed to wash face. Then heard a gurgling sound and looked at drain – it eventually drained but not until had flooded outside shower onto floor. Used many towels to cover water so would not slip and fall. In lavatory were some kind of raised smudges so cleaned sink upon check in. There were two refrigerators in the room – not sure why. The larger of the two had a great deal of frost in the freezer. The smaller one top was dirty; inside had fingerprint smudges. Cleaned both refrigerators as well. Overall, the room was not very clean. I cleaned everything in the room that would have been touched by hands or feet. That includes the toilets. There were two towels that had dead winged insect of some kind on them; they were used to mop up water overflow from stopped up drain in shower. I arrived very late in the early morning hours. I had asked for a quiet room. Apparently, the people on the other side, #704 maybe were quite noisy? Must have been opening and closing the barn door until even earlier wee hours of the morning. What a terrible concept for a hotel room unless some type of bumper to prevent the noise. I got very little rest that night after travelling from Florida beginning at about 1:45 PM EST. The amenities? Very lacking. Not even a shower cap. For the price of the room, one would expect better. In addition, not even water was offered as an amenity: $2.50/bottle is steep. After traveling one wants good clean water. No room service. So, $3.00 for a tasteless muffin. The website indicates the following: “Savor a meal from the privacy of your guest quarters thanks to our convenient room service options.” No bellhop. An engineer was called to assist checking out. ROOM 806: May 28-29, 2022 ($205 plus taxes) – one night $242.84 (including $19.54 for food to take to room & expensive food/water for room) More issues with this room – it was even dirtier and again seemed as though had not been used in quite some time. The hangers were covered in dust. I was too tired to clean them to hang my clothes on. Upon walking in the room had the most musty smell – the smell of sour water causing my nose to run. The bag for the hair dryer as was the hair dryer itself very dusty. Someone else’s hair was on the sheet of one bed. Again, I had to clean the sink. In fact, a total cleaning of room. Broken lampshade. Again, no bellhop. Scanty amenities. No room service. Most of the staff were great. The shuttle drivers were very courteous and helpful. I do not think that the rates charged were appropriate for the services offered, the amenities, n

I really wanted to be okay with this hotels treatment of myself and my family but I just can’t in good conscience not warn others about our experience that almost cost us our early morning flight traveling w two small children and a lot of baggage after a 2 1/2 week trip around MO and AR visiting relatives. Upon check in we were informed that there were no more early morning shuttles available. Mind you we needed a shuttle for 4/4:30 in the morning. We were very surprised. I’ve never had to reserve a shuttle more than 24 hours in advance before. There were no alerts to this on the website or while I was booking that the shuttle was “first come first serve” or that you should reserve it more than a day in advance if you want an early morning spot. The only reason we booked this hotel as it was expensive for what you get (and we have relatives that live near the airport) was bc of the shuttle. We didn’t want to inconvenience my family to drive us to the airport so early. There was another guest checking in along side us who was also pretty upset about the shuttle situation so the girl working the front desk gave us a discount on our nightly rate and then a number for a cab company that you could schedule pickups in advance with. She assured us it was good and reliable. I was not thrilled, but okay with this compromise. But pretty nervous about it as I had never used this particular service before. The beds were really comfy and so we slept well. Alarm went off in the morning and we got ready. The cab was supposed to call us when it pulled up at 4am. No call comes. Noticed my phone had sent a call to my voicemail marked as spam. Call the number back and the cabby is late. Okay, no big deal. We go ahead and walk down to the lobby. Thirty more minutes go by and no phone call. At this point I’m minor panicking. I’m looking at Ubers and there is a substantial wait. I go ahead and schedule one just in case even though this will mean that we will only have an hour to check in and get through security. At the KC airport you really need two hours. The guy at the counter of the hotel is watching me struggle with all of this. A woman comes down for her shuttle ride around 4:45. She asks why we don’t ride her shuttle with her? I tell her because all of the early morning shuttles were reserved. Finally the front desk guy tells us we can get on this one. And that no, not all of the shuttle rides were full. Just maybe the 4am one 😳. If that were true, why in the world wouldn’t the girl that was working the day before have mentioned to us that there were multiple other rides available if we wanted to wait til 4:15/4:30 WHATEVER?? The shuttle pulled up at about 10 til 5am and we scurry onto it. I cancel my Uber and have to pay for it anyways bc he was only 5 minutes out. We get to the airport and it’s super busy. We somehow jumped through the “special” line by pure dumb luck and were lucky enough that security let us ju