Ponient Dorada Palace by PortAventura World

For a start beware of booking with trip. I booked for me and my 3 boys 14, 12, and 10 years old. When I got to the hotel they told me there would be an additional charge of 1500 euros for my 2 younger boys. So if the price looks cheap on trip please check with the hotel. As a single mother this was a terrible blow at the start of my holiday. The room was unclean, the hotel claims to had had a massive refurbishment however the only changes was the colour scheme in the living area of the room. The bathroom was the same as last year when we stayed with one addition, it was unclean. The main wardrobe in the living room had no hangers, I asked at reception and was told there was non to be had. There are now drawers in the apartment. They have taken away a cabinet under the tv and replaced it with two round tables that really serve no purpose. Even the dressing table had no drawers. There are two tables either side of the bed but no cabinets with drawers. I went to get a glass from the kitchen only to discover that the entire kitchen was devoid of equipment. Again I asked reception to be told I had to request the kitchen equipment. When the plates, etc arrived the cleaning lady dumped a box containing everything on the floor in the room. Not really what one would except from a “4” star hotel. The room was only cleaned every day at around 3pm. The floors were never washed, I had to ask for clean sheets, The bed wasn’t made properly and the bathroom never touched. I found out from one of the cleaning staff that there are only 10 cleaning staff on a morning and the 1 on an afternoon the poor staff couldn’t. It is impossible to get sunbeds at the pool. On a morning people start lining their bags containing towels at 7am then the pool is supposed to open at 9am. I went down a few times at 8.45 only to find the doors open and all sunbeds reserved with towels even though it states on the website that it is not permitted to reserve beds. Also the numbers of sunbeds at the pool is less than half of what it was last year when I stayed. The food in the restaurant was disgusting, absolutely full of grease, the children’s food was atrocious me and my kids tried eat there three times but couldn’t eat a thing. I complained to the manager but he was very rude and shrugged his shoulders when I explained the problem. I will not return to the hotel, I love Salou but not that terrible place. It is most definitely not a four star hotel. I wouldn’t even give it a two star. Photos of the bathroom. Example of the way the beds were left and the cleaning staff leaving sheets to do the work myself.

rooms not as pictured. Rooftop and gym closed.

Bring back the Dorada we loved. No All inclusive!! We have stayed at Dorada Palace five times and never had any complains just so much joy for all small things taken care of and now …I am so sad to say this was the last time. Do you have bright memoreries from before keep them and do not book until they have skipped the All inclusive concept and back to halt/full board!!!! All inclusive is now runnit this beautiful hotel! Dorada Palace was a real Palace before and we have it 10/10 and rekommenderar to friends but never again. Nice to see familiar staff but so sad to see them now working in an enviroment due to new owners. Every year my children could buy ice after swimming… nope No icecream due to that it may look bad when its not included in for those with All inclusive. If you like us pay for ber you also now get them in papermug to not stick out for the all-inclusive guests. With all inclusive you also get a not so friendly tone with parents who drink too much and this night we had one taken by the police after nasty fight with his wife.It has always been such a nice flexible and familyoriented feeling to this hotel but no more. Our autistic girl had such tough time to adjust to the timeslot booked for breakfast/dinner when we cuuriently heard 10 minutes left and she got stressed even before entering the dinner the rest of the trip. People filled with sadness and annoyed when they cant eat their meal properly. unnecessary rules and reprimands in the pool- No glasses,lenses and no swim under water. Skip the bus and go.