Guest User
August 7, 2024
We had planned a nice weekend for the festival and came across the Numa Mozart Hotel - not exactly cheap at around €300 per night. Unfortunately there was a strong smell of mold, the bathroom was also full of mold (see photos). Not great with a pregnant woman, especially for that price, although even at 50€ it would be inappropriate. The lamp was destroyed and the hanging hook was also torn out - that wouldn't have been so bad. But the mold was. It is also very noisy due to the busy road, luckily there were earplugs... without them it would have been hard to sleep. However, I was particularly surprised by the customer service. I reported the case and asked for a price reduction. However, they didn't try to help me (apart from a 20% voucher - which I can't do anything with) but instead told me why I only reported it afterwards - they are trying to blame the customer, but they themselves are not aware of any fault - very annoying and arrogant. I would have spared myself and Numa this post for a reasonable compensation. I therefore strongly advise against booking this hotel - unless you want mold, bad smells and noise for this price.