Hampton Inn & Suites San Antonio/Northeast I-35

Nice clean hotel. Had to stay in that area for business so I appreciated the safety of staying inside access on top floor. Breakfast was hot and good as advertised. Bed was wonderful.

The good: The breakfast was great, the room was very clean, nice and functional. The bad: The hot tub and business center had been closed for weeks prior to our arrival and we were not notified. The hot tub was "waiting for a part to arrive from Dallas" (a 5 hour trip) and the "General Manager closed the business center; no one knows why." So if any amenity is particularly important to you, call to check to see if it is actually available! On check in, we noticed a musty smell in the room. The air conditioner filters were CAKED with dust and had obviously not been cleaned in some time. The ice machine on our floor was not working. And there was some type of sticky residue all over the inside of the elevator doors that the staff must have seen every day yet did nothing about. The UGLY: On checking out, I asked to speak with the general manager. I was told he was "on the property, but showing rooms to prospective guests". Suuure. So I requested a phone call when he surfaced. It's been almost a week; still waiting! Bottom line: with so many lodging choices, I won't stay here again.

Very helpful and attentive staff.

We specifically booked this hotel because it had a hot tub option, we even called ahead of time to ensure it was working. Then we arrive and it was not working. We also lost power for about 2 hours during our stay. The free breakfast a complete let down as well. We simply left to get our own.

Great staff, great breakfast and very clean.

Decent stay for the price! Walls are super thin, interior and exterior! Hot Tub was out of order.

It was good. Didn’t know it was the bad part of town. Kept seeing patrol cars and when checking in there was a man that kept walking around the parking lot. Kinda sketchy.

Noisy doors.

Bathroom floor and toilet had pee stains. We were in the handicap room for whatever reason. The shower was missing pieces and the ADA shower hose was leaking. So night we heard water drips.