Days Inn by Wyndham San Antonio at Palo Alto

Do NOT recommend this place unless you want to have to visit the front desk repeatedly for amenities you paid for in advance, feel micromanaged, and have to be questioned during your paid stay. Stayed here May 3, 2024-May 5, 2024 room 103 (2 room mobility access room). On arrival the man at the desk ask how many people I informed him my mother, father and myself. The man responded ok because it's a handicap room. I informed yes for my father that needed the mobility devices in the room. My husband arrived later that night after work. Entering my room no working blow dryer, no working microwave, no iron but to tired to mention it. The next morning I went to the desk to ask for iron and blow dryer the lady provided both. Later the man at the desk knocks at our room door to confirm the number of people and inform me I booked 1 person. I informed him complete accident as I informed him at check in my parents and myself while my husband showed up late that night. He informed of additional charge I told him understandable and charge the fee per person. He did inform me he would be fair and charge $25 rather than $40. While it's $15 cheaper it didn't really matter to me because that does not cover the cost of the room that did not have the amenities I paid for that I did not have. He did offer to provide another microwave, I declined but requested towels, he informed none at the time all in the washer. My husband had to return to the desk 1 hour later to follow up on towels. Saturday night I went to the front desk to ask for 2 paper cups one for my fathers medication and one for to get ice with water. The lady at the desk ask "what room?" I informed her "room 103" She responded "103?103? You sure room 103" I responded "yes, room 103." She proceeded to walkaway to the storage room across the hall and gave me 2 paper cups. Housekeeping never came by the same trash we had on Friday evening was still there Sunday morning at check out. The same towels we had Friday night and Saturday, we used again on Sunday before check out. To much inconvenience for me while traveling with my elderly parents.

This place is disgusting. They clearly don’t clean. When we checked in, our toilet was clogged, there was no toilet paper, and no towels. Half of the lights in the bathroom did not work. It should be condemned. Stay anywhere else.

Really nice employees, had to book 11 rooms last minute but it wasn’t a problem. Truly blessed to have spent 2 nights at this hotel. The breakfast was also really good, they had a good variety of options to eat. The beds were comfortable and the rooms were kept clean. Highly suggest you come here!

Loved our experience here. Mr. Patel and his family were very accommodating to our church's last minute booking. The breakfast was delicious with a variety of foods and drinks of your choosing. Couldn't of asked for better hospitality and environment.

Staff was rude and the AC did not work the restroom was not clean at all. I would like a refund or at least a free night somewhere else. I want something done about this please I feel very un comfortable with my stay there.

The lady/owner is rude ..she acted like she don't like Americans.. she wouldn't allow me stay because of my service animal.. That's actually illegal.. if you don't like people WHY ARE YOU IN THIS BUISNESS! .

Would not recommend to stay here. Bad service and needs to be updated. Would never stay here again. The front staff was not helpful and the air conditioner made a noise that kept us up most the night.

I booked through Hooper and when I called to confirm, the lady was really nice and helpful at accommodating me. She sounded lovely, when I got there however, she seemed annoyed with everything. Maybe she was tired? Regardless she wasn't the best at welcoming guests. The room I got was ok, except for the random hair on the toilet, the fact I had to tap the A/C unit to get it to start, and alot of movement outside of my window at night. (people standing outside smoking and talking). If you need something cheap and fast it works, if you want something comfortable and safe for the family I recommend finding something else.

This hotel is a disgrace, I thought days inn was supposed to be a decent chain. Missing shower head, Mold in the bathroom, stains on the carpet and broken furniture. Also the hotel clerk looks like he’s on *****. This is insane