Disappointing
My overall experience is disappointing. First of all my booking said: room with balcony, but I didn't get any balcony... The checkin was not so good, I was told they will send me a whatsapp when the room was ready and I never did. I activated my data just for that! Around 5ish I decided to go to the reception and ask if my room was ready since I didn't receive the message yet. The same lady that told me she will send me a message says: yes is ready, you have the key no? She clearly forgot to send me the whatsapp and instead of recognising it and apologising she got defensive. Also the experience I got when having breakfast was not so pleasant, the lady working there was clearly not so happy about her job and didn't have a problem sharing it with the clients. The 2 days I was there I just heard her complaining about how much work and that she had to do the rooms after breakfast. I was on vacation and I just wanted to relax, hearing someone complaining about the family business during my vacation is not what I was looking for...