TRS Ibiza Hotel- Adults Only+16

The experience is find, therefore I’m here to wrote this comment. If that wasn’t I will never be writing this again and again. I’m just looking forward to have an other wonderful stay. But, there is no AC no AC no AC.

The hotel is stunning, the food is delicious and the staff are friendly The hotel was a lot busier than when we came last year so there wasn’t enough sun beds and the restaurants were fully booked some nights but overall we love this hotel. It’s definitely more chilled and not suited to a group holiday but you can definitely go out and explore too

We’ve just come back from the most perfect week away at TRS. The location is beautiful, services were impeccable and the food was the best I’ve ever had at an all inclusive by far. My partner proposed to me while we were there and they helped to make it so special. Rose petals in the room, a nice bottle of fizz and a lovely congratulations card from the hotel. We both felt so lucky! Finally, the staff really tied the whole experience together, they were so friendly and welcoming and the little touches like allowing us to check into our room early because it was already cleaned and allowing us to use all inclusive services until 4pm the day we checked out ensured our experience was top level from start to finish. It goes without saying that we can’t wait to be back!

I never leave reviews but our stay was honestly one of the worst hotels service wise possible, and if you look you can see numerous reviews similar to mine. The good things about this hotel are definitely the food & the actual hotel itself is lovely. Its in a great location and the pools/rooms are very nice. However the service is shocking, and the staff clearly havent been trained properly at all & nobody seemed to have the authority to make simple decisions. Infact, the staff seemed to go out their way to make things difficult for you. We asked for the complaints procedure multiple times, to be fobbed off again and again. I have emailed asking for this, and still no reply. 1. The buffet restaurant, there was a queue to get in to give your room number and then another queue to wait to be seated. Some days there was 1 staff member doing both - unnecessary waiting around. Claudia on the front desk was also SO rude, she turned her nose up at us multiple times and wasnt helpful. 2. The bookable restaurants - you're supposedly allowed to visit these as much as you like, however when you have booked once they are myteriously full all the time. One night I was on the cancellation list, the concierge rang to say there ws some availability but when we got there, we were told we werent able to come in because it was too full. I counted 8 tables full. After numerous back and forth, we were able to sit down (it still never filled up) one of the staff members said this was a regular occurence with the booking system and there were so many errors. 3. One day we had the do not disturb sign on the door as my partner was working. One of the cleaners continuously knocked and barged in, demanding we give the iron back - we said we needed to use this in 30 minutes but she was very rude and demanded we give it back as there was a shortage. We rang the concierge 20 mins later as we needed an iron, and she brought one up straight away. Not sure what the commotion was about but at this point it was one thing after the other. 4. Lack of cleanliness - there were cigarette ends all over the hotel, inside on the staircase. There was one we walked past everyday for 5 days which hadnt been moved on the stairs inside up to the rooms. The rooms dont get cleaned properly, dust and grime are all over in the rooms. 5. We were 'all inclusive plus' but there are 2 levels above this - premium and signature, meaning that you actually dont get all the branded drinks and nice cocktails. You get the 3 euro a bottle spirits instead - not sure when 'all inclusive plus' changed to this but hey ho. 6. On a morning we asked for a nice cappucino to be made from their coffee machines, not the jugs of bitter coffee & every day it was a battle to get this, we were directed to the self serve machines from 80% of the staff. The small percentage of them said no we will get you a nice coffee as the machines arent great - but some of them you had to ask about 4 times back and forth before they w

Service and food are very good and the service orientation is very good However with 3 persons in a bed room with a twin bed and a sofa is not up to the standard of such a hotel.