Hotels near Memorial Park, Santa Monica

We are Hilton Honors members and stay exclusively at Hilton properties whenever possible. They are dependable and consistent, but are always missing the small details that would bring them to great in my opinion. Service is always excellent and property is always well maintained. The details that are consistently missing: GOOD COFFEE, lighted magnified makeup mirror, nice fluffy towels and lots of them, more than one bar of soap, extra pillows. At this hotel we had three pillows, if you are going to sit up and read you need at least four. There was not a single wash cloth so I used a large towel to wash my face. Only one bar of soap and no shower gel so the soap travelled from sink to shower a few times. No top sheet on the bed so we were sleeping directly under the quilt, kind of creepy wondering if they wash the quilt after every guest. This hotel had excellent security which I appreciated because the neighborhood is a bit sketchy. You could not enter the hotel at all or use the restrooms in the lobby without a hotel key. If you didn’t have a key the receptionist would have to buzz you in. Valet parking only and expensive at $49, but worth it for convenience and safety. I did not take advantage of the pool or breakfast, but nice that they have them.

Staff super helpful from start, room nice and clean, location is great (walking distance from SM pier)… the wifi provided for free is enough for what you have to do on a regular day (option to upgrade to fast for a fee) valet parking available for $45 a day ( the area charges around $30 per day for public parking, so its a good deal as you can go in an out as many times as you can)

The rooms are clean, neat, and in good condition. The decor and furnishings were good quality and tasteful. The staff were all courteous, helpful, and professional. There were only a couple things that weren't perfect: 1) The sleeper sofa I used was not comfortable but maybe no sleeper sofas so I could simply have unrealistic expectations, and 2) the open atrium has a lot of echos so any noise I hear either from the lobby or the other floors can be heard through the door of my room which I found very distracting when I'm trying to sleep.

Google review summary 3.4 Fair 449 reviews Rooms 2.3 Location 4.4 Service 3.2 What guests are saying ””Good place and nice atmosphere but a bit overpriced for the small portions.”” ”Good price for the area, definitely dated, and good service.” ”Found insects within the bed sheets, staff dont help with much.” More Families 3.3 Couples 3.5 Solo 3.4 Business 2.8 Priceline 6/10 · 13 reviews Trip.com 4.1/5 · 30 reviews Reviews Search reviews People often mention Marilyn Arroyo 1/5 a minute ago on Google WORST SERVICE EXPERIENCE. I would not recommend Hotel Carmel. I am frustrated with this place because I wanted to like Hotel Carmel, it's quaint and had character but the customer service was the worst I've received, hope to never experience again. I paid third party, arrived May 14-15 and took a loong time to check in, which is fine, I wasn't in a rush, but it was strange that I had to fill everything once more, provide my card and ID (standard). Once in the room, concierge came up and told me he had to swiped my card and charge me since he had not (despite having paid third party which had already been reiterated and confirmed downstairs). Figured it was for deposit. Wrong, charged for much more than I had already paid for the night, which was substantial. Then went downstairs and showed the transaction, another concierge assisted, reversed the transaction but took a looong time, guys I'm not kidding you, and I am patient. Told me the valet for $38 (it said $25 valet on my email receipt with the 3rd party but oh well) and resort fee will be waived once I check out. The next morning I mention it to the lady and she was oblivious, said it was already charged, she wasn't aware and I would need to speak to the the concierge, manager that night. I asked for a written email since I didn't want to go through the hassle a third time when I called, she did not want to, although it's a standard method of documentation amongst customer and company. Between the lack of communication, professionalism, training, documentation, process, it's a zero star.

The most caring people I have ever encountered. Upon arrival from AUS at 8.30 am my phone battery was flat and my bank travel Mastercard card wasn’t working so I was unable to pay the taxi driver. I was travelling solo and hadn’t slept in 36 hours so I was stressed and barely lucid when I walked in to the hotel. Lucia at front desk took care of things for me. We got my phone working, got the cab driver paid then she called house keeping and organised a room to be cleaned ASAP so I could check in early. I was in my room in bed by 10am thanks to her. After a lovely afternoon out and about, the next morning I woke up vomiting and running a fever. They don’t have room service so the front desk staff brought anti-nausea ***** and water up to my room within 3 minutes of me calling. They offered to phone and check in on me throughout the day as they knew I was travelling alone. The next morning when I checked out at 5.30am to get to LAX I got in my Uber and as it was about to leave the woman on front desk came running out, stopped us from leaving and said to me “you said your Uber’s a Nissan, this isn’t a Nissan, you should get out of the car”. It turned out a previous guest had taken my Uber. Once we realised this, the driver of the Uber I was in would not take me, told me to leave his vehicle and get my bags out of his car. As I had a plane to catch and was worried I would miss it, the same front desk lady rang me a cab which arrived in minutes. If you are a solo traveller STAY AT THIS HOTEL!! The rooms are beautiful, spacious and clean. To top it all off Lucia didn’t charge me for early check in; she said given how stressful getting there had been, it was the least she could do to help. Gifts from God and great beds to boot!

Stayed here for 3 nights as a group of 4, once checked in was given a room with 4 bunk beds so all had our own bunk bed. Usual thing when checking in, you have to pay resort fee's so bare that in mind. Room was what to expect for the price you pay. If you want to keep your luggage stored once checked out it's $5 per person to store your luggae and $2 for a padlock. Able to use the shower's etc once checked out if needed before you fly out.

The prices of hotels in this area are pretty competitive,so don’t don’t be fooled by the shore hotel’s rates! The hotel is nice, in a prime location, and each and every staff member was kind and extremely helpful. We met Ramon on the first night of our stay and he and the rest of the staff have been nothing but personable, helpful and attentive. To top it all off, the hotel food is actually better than some of the much more expensive restaurants in the area. Moral of the story: stay at the shore hotel, you won’t be disappointed!

The hotel is mediocre at best. I would say it's probably a 2 1/2 star hotel. It's tolerable, but not good. They have valet parking (no self parking) which was $50/night for me. Ridiculous. Do NOT park here. The front of the hotel has several empty 15 min spaces that you can use to park, unload, check-in and then drive 1/2 a block to much cheaper and easier parking. In fact, directly behind the hotel is a parking structure that is better. The Room The Good: I had an ocean view room. I was nice because where it was located you could actually see the beach/ocean. The shower was hot and strong. The AC worked well. The Bad: Outdated. Everything in the room felt like it came from a garage sale. Not really very nice, nothing really matched. Smelly. The room smelled from the first day to my last day. Smelled like swamp gas all the time. Noisy. The walls seem to be paper thin. I was often woken up by the neighbors. The door had a 1/4 inch gap all around the frame. I could almost look into the hallway through the door. So everyone going through the hallway making noise was as bad as if I had the door was opened. Staff. The front desk staff wasn't very helpful. Not welcoming at all. Not to the point of being rude, but almost. Very unfriendly and unaccommodating. Bottom line: I would not stay here again nor would I recommend to someone to stay here. I heard good things about the Shore Hotel, and would probably stay there next time.

This is now the only hotel I'll consider when staying in Santa Monica. Everything about my stay here was excellent from the moment I stepped through the front door. This is a boutique hotel that knows how to do good service. The staff were all, ALL, exceptional and went above and beyond. They were friendly but also discreet. I had a small room facing the rear (the view wasn't special but I knew this when I booked) but it was such a comfortable room. The design elements throughout the hotel have been very well thought out. The bed was perfect and I slept like a baby all three nights. The shower and bathroom were excellent as were the bath products. The robes! Wow. I never consider buying one and I came close (didn't have enough space in my luggage). The design throughout the hotel is so well thought-out. Its stylish but comfortable. Everything is beautiful. The restaurant Sirena was also delicious and should be stopped at for at least one meal. I really can't wait to stay here again.