Nura Santa Ponsa Pins

Very nice and good hotel. I was book for my friend and he liked.

Had a lovely 3 night stay which allowed us 4 full days due to flight times. Myself and my son (21) stayed in a twin room which suited us for putting our heads down, showering and getting out and about. Clean towels and bedding changed and attended to every day. Pool area quiet and relaxed. Very quiet hotel (SMELLS LOVELY) Staff approachable and attentive. Breakfast which was included was fabulous with fresh fruit and local produce. We asked to have our room extended for our last day but was fully booked. Managed to extend to a 13h departure and luggage taken care of and still had full hotel facilities available to use. Nice location ( beach 5min walk). Supermarket (BIG Eroski) across road and fridge in room....

Very poor service. Booked a superior room and the room we were given is not as advertised on the website. Balcony is the same size as a standard room, whereas the photos show the balcony size of a junior room. When we questioned this we were told the photos are wrong and they know this, they do it to sell rooms. The junior room was available and we could have it only if we wanted to pay for another upgrade… No kettle or fridge in the room either. Have never stayed at a hotel without one, especially a fridge, for keeping drinks cool. Ordered a strawberry daiquiri for €8. The parasol at the pool was blown over by the wind and the cup fell on the floor (plastic cup). This was right after the drink had been made so we went inside to be told they would not give me another one as the bar was closed and would not re-open until 6pm.. this was at 1pm. On our last day before checking out we had some breakfast and were asked several times what room number we were staying in.. by the lady who had seen us at the breakfast bar all week. Very poor service and nothing done to rectify these issues. Upon checking out we weren’t even asked if we enjoyed our stay etc just told ‘ok’ when handing our key over. The hotel itself is not too bad but due to the service and handling of issues I would not recommend this hotel or stay here again.

First of all this is not a four star hotel Hotel is a bit shabby Rooms are clean, nice comfy beds and pillows Shower lovely and hot Breakfast is ok, always found something to eat. It’s a little walk from the beach and all the main restaurants Can get a bus right outside hotel into Palma for €5! Had a lovely stay with friends made the best of it

Hotel was pleasant enough though it most certainly isn't a four star. A little tired in places, it could definitely do with a lick of paint, during closed season. Staff, whilst not unfriendly, were certainly not welcoming, either. My wife described them as "businesslike". That'll do.

Hotel was a good location with a 10 min walk to beach and promenade. close to large supermarket that opens till 9pm which is handy for grabbing snacks and water. Booked a superior double for single use, but was given a standard single. As I hadn't booked direct was unable to get agent to resend booking details. room was comfortable hotel seemed to be winding down for the season as not many people staying, nobody using the pool or terrace areas and minimal staff on hand, I had to wait 15 mins after arriving for someone to show up on reception good value

Small hotel, impeccably clean. Pool & bar small as is restaurant. Pool ok but looks much bigger in photos. Sadly food was cold first thing in morning, staff friendly. Hotel 10 mins walk from beach/town centre. Single rooms available which was good as there were 3 of us who did not want to share.

Decent place to spend a few nights in SP. Away from the main nightlife etc but a shortish walk. Rooms small but comfortable, great showers and plenty of good hangers too. Staff were efficient and pleasant during my stay and always offered a smile at front desk and in the breakfast room. Breakfast had all the usual stuff and as in most hotels here awful coffee and Luke warm eggs bacon etc. Did not use the small pool area as both times I went there it was mostly in shade from hotel building. For the price a good option when visiting Santa Ponsa for a few days.