Suite Home Pinares

Hôtel au style unique très bien situé sur les hauteurs de Sardinero proche des plages et à portée du centre-ville (à pied). Chambres bien équipées. Bon petit déjeuner. Personnel attentionné. Parking aux places un peu étroites mais gratuit et sécurisé.

SCAM in the reservation. We are traveling with a child under 2 years old, in the reservations we do not select a child, we reserve for two adults, and we indicate through a message that we are traveling with a child so that the crib can be arranged with its additional charge if applicable, In this hotel In the general description of the establishment there is no explicit reference to the fact that children under 10 years of age are not allowed to stay, they come in the particular conditions. Nor is a reminder sent once the reservation is confirmed, as if they do for other issues such as parties being prohibited, less common issues for a hotel than taking a baby (child under 2 years old) on a trip. We had a very short cancellation period, which expired shortly after making the reservation, as the date was close, and when we received the response about the crib, the payment had already been made. The response to the message was that they did not allow children and that we had to cancel. We called them explaining the situation and hoping that since we are not doing them harm by canceling a room that could no longer be reserved again (there was still 2 days left until arrival, and it was not yet full) that they would return it to us. However, we verified that they did not do so, referring to the special conditions. What they have done with our reservation seems like a deception to us, when they know that we acted in good faith, and we did not cause them any harm by canceling. His way of proceeding is deceptive, since it leads to mistakes. They explicitly told us that we were neither the first nor the last guests to have this situation and that the only way to refund the charge would be for the hotel to be repaid. It seems to us that they have kept our money without giving us a service, and without us having caused them any harm, which we understand is what the late cancellation charges are for.

Magnificent hotel very well located in Sardinero next to Santander. Very cozy and comfortable interior. The receptionist who speaks French very well is very pleasant and gives very good advice. The breakfast is OK and the restaurant looks like the rest of the hotel. The room was €75 + €10 parking which was very reasonable for an Easter Sunday.

Lo reservamos sin mucha investigación previa. El precio muy económico para lo que era. El hotel un encanto. Dejaban cafe y muffins a disposición de los huspedes durante la tarde. La habitación de ensueño y la ubicación muy linda para pasear por la costanera de Santander. Todo increible. La única cuestión es que el front desk cierra a las 20, uno no esta obligado a llegar antes de ese horario, pero siempre es mejor que te expliquen el funcionamiento. Volvería.

Muy limpio, cuidado y con excelente ubicación para la playa del Sardinero. El personal del hotel muy eficaz. Nos recibió Susana y nos contó todas las actividades culturales que habia en Santander esa semana

Bella struttura, elegante senza essere pacchiana e meno impattante dei grandi hotel sul lungomare. Staff gentile e camera con servizi adeguata. Colazione buona sia dolce che salata e zona caffè disponibile gratuitamente h24. Parcheggio a dispozione con un sovrapprezzo eccessivo, perché un zona ci sono diversi parcheggi liberi a strisce bianche