Latest Hotels Reviews for Santee

Best Western Santee Lodge
3.8/5101 Reviews
Absolutely NO!!!! I stayed here trusting the best western brand. From immediately after we checked in until our early departure nothing but red flags. We attempted to stay here thinking we didn’t need a whole lot of frills this trip because we had a busy schedule. There were ants to the point of having to brush them off my water bottle as we were bringing our stuff in . After we got settled I went to move my bag and two large roaches fell off it. Called the front desk who offered to put me on the second floor because “ground floor is easier to access for roaches” *** at this point it’s 1am amd kids are tired I requested to be able to cancel the rest of our stay without penalty. I was told the GM approved that but would not issue any rewards points for the inconvenience. Disappointed but whatever. After that my card was still charged and no one could tell mem anything kind of played hot potatoe with me until I called corporate. GM never called or conveyed any apology for charging my card or is having to move but he did supposedly respond to my customer care ticket. Bottom line Don’t stay

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