Best Western Santee Lodge

We arrived very late Thursday night due to a house plumbing problem and wanted someplace close to our home. I had booked online ahead of time, but our reservation showed for the next day for some reason. Mo, the front office clerk, took the time to call ******* for us. After some time on the phone, at least 30 minutes or more, he was able to work with them to change our reservation for the same day. We really appreciate Mo's hospitality and willingness to help us. He provided excellent customer service! Room was very clean and we liked that it had no carpeting, all linoleum. Will definitely stay again if needed! Breakfast included a cheese omelet, fruit & pastries, coffee.

The hotel is adequate and clean but I felt it was overpriced.

Kinda run down. Tile on bathroom floor was broken and loose. Smelled kinda musty

Even though I arrived in the early hours of the morning, I was greeted by a friendly and efficient staff person. They checked me in quickly and gave me clear directions to my room. The best part of his advice was telling me about the donut shop very close to the hotel. I was able to get something to eat that late at night. So good.

We have been here before and liked it so that we decided to stay again and will the next time we are in town. My son is allergic to cats and I think maybe there was one in his room prior and he had a bit of an issue breathing in his room so we switched rooms and Everything was excellent after that. The people were very friendly 😁

From start to finish I got gold key service I will be back

Not fancy but clean and quiet very comfortable bed, I slept very well. I would definitely stay here again.

Absolutely NO!!!! I stayed here trusting the best western brand. From immediately after we checked in until our early departure nothing but red flags. We attempted to stay here thinking we didn’t need a whole lot of frills this trip because we had a busy schedule. There were ants to the point of having to brush them off my water bottle as we were bringing our stuff in . After we got settled I went to move my bag and two large roaches fell off it. Called the front desk who offered to put me on the second floor because “ground floor is easier to access for roaches” *** at this point it’s 1am amd kids are tired I requested to be able to cancel the rest of our stay without penalty. I was told the GM approved that but would not issue any rewards points for the inconvenience. Disappointed but whatever. After that my card was still charged and no one could tell mem anything kind of played hot potatoe with me until I called corporate. GM never called or conveyed any apology for charging my card or is having to move but he did supposedly respond to my customer care ticket. Bottom line Don’t stay