Guest User
September 5, 2024
住了海景房和行政套房。絕佳的體驗。以後生了孩子也要帶來。
想對我最近在半山半島洲際酒店的入住體驗表示感謝,特別是對管家Bill Wang的優質服務。他的專業和細緻給我留下了深刻的印象。
首先,Bill在我抵達時就以熱情的態度迎接了我,迅速幫忙搬運行李,讓我感到非常受歡迎和舒適。其次,在我對房型有特殊需求時,他非常靈活地處理了問題,積極協助我與前台溝通,並最終為我安排了一個更合適的房間,這一點讓我非常感動和滿意。
另外,Bill在房間服務方面表現得非常周到,每天晚上都會為我精心準備夜床的水果和蛋糕,細緻入微地照顧到我的每一個需求。無論是提供額外的毛巾、枕頭,還是安排房間清潔,他總是能迅速響應。此外,他還超出職責範圍,主動幫助我將椅子搬到沙灘上,方便我享受美景和陽光,這種服務態度真的非常難得。
雖然酒店在某些細節上還有改進空間,比如沒有為女性客人準備專門的用品,但Bill靈活地解決了這些問題,他的服務甚至超出了許多洲際酒店管理層的想法。因為有了Bill的出色服務,我對這次入住體驗非常滿意,並且一定會帶着朋友再次光臨貴酒店。我計劃今後每年都來,希望能再次享受到如此愉快的入住體驗。
感謝酒店和Bill Wang讓我的入住體
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### 英文版本
Dear Hotel Management Team,
I would like to express my gratitude for my recent stay at the InterContinental Sanya Resort, especially for the outstanding service provided by my butler, Bill Wang. His professionalism and attention to detail left a lasting impression on me.
Firstly, upon my arrival, Bill warmly greeted me and promptly assisted with my luggage, making me feel very welcome and comfortable. Secondly, when I had specific requests regarding my room type, he was very flexible and effectively handled the situation. He actively communicated with the front desk on my behalf and successfully arranged a room that better suited my needs, which I greatly appreciated.
Furthermore, Bill was exceptionally attentive to my needs in terms of room service. Every evening, he thoughtfully prepared fresh fruits and cakes for me, ensuring every detail was taken care of. Whether it was providing extra towels and pillows or arranging for room cleaning, he was always quick to respond. Additionally, he went above and beyond his duties by helping me move chairs to the beach, allowing me to enjoy the beautiful views and sunshine—a service attitude that is truly commendable.
While the hotel could improve in certain areas, such as providing specific amenities for female guests, Bill handled these issues with great flexibility. His service was even more considerate than what I've experienced from many in the IHG management team. Because of Bill's exceptional service, I was very satisfied with my stay and will definitely return with friends in the future. I plan to visit annually and look forward to enjoying such a pleasant stay again.
Thank you to the hotel and Bill Wang for making my stay such an enjoyable experience!🌺🌺🌺
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