Da Zhenling Alley, Yuya Road, Sanya City, Hainan, P.R.C, Jiyang District, Sanya, Hainan, 572000, ChinaView Hotel Details
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Four Seasons Ocean Courtyard Hotel Sanya Guest Reviews
4.6/5
Very Good
4333 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(4333)
Positive reviews(4198)
Reviews with photos/video(1186)
Delicious breakfast(264)
Friendly front desk staff(251)
Large rooms(218)
Nice bathtub(172)
Close to beach(51)
Nice sea view(41)
Clean pool(25)
Negative reviews(135)
Guest User
Guestroom - Garden-View (Double Bed)
Stayed in Aug 2024
Couples
1 review
4.7/5
Amazing
Posted on Aug 31, 2024
I recently stayed at the hotel and wanted to share my experience.
While the hotel facilities are somewhat dated, I was pleased to find that everything was kept clean and tidy, thanks in large part to the efforts of staff member number 16, who did a fantastic job.
Having a tub and a terrace in the room was a wonderful touch, providing a nice space to relax. Additionally, the reception staff were incredibly helpful and friendly, making my stay even more enjoyable.
Overall, I had a pleasant experience and appreciate the hard work of the staff.
Thank you!
Response from Property: Dear guest, hello! Thank you for sharing your stay experience with us and giving us positive feedback. We are delighted to have our presence in your beautiful memories. With your love and recognition, we will work even harder to provide thoughtful and high-quality service to every guest, giving you and your family a comfortable and pleasant vacation. The hotel advocates "warm and smiling service to guests" and strictly requires every employee to provide meticulous, humanized, and standardized service, strictly adhering to the highest quality service, and providing satisfactory stay experience for every guest who comes. Thank you again for your feedback, and we sincerely welcome your visit again! Wishing you a happy life.
Anonymous User
Guestroom - Mountain-View (Double bed)
Stayed in Jul 2024
Other
10 review
5.0/5
Outstanding
Posted on Jul 28, 2024
I recently stayed at four seasons hotel sanya and waiter number 9 was very helpful and was thoroughly impressed with the exceptional cleanliness of the hotel, thanks to the hardworking staff! The room was spotless, and the attention to detail was impressive. The housekeeping team did an outstanding job of ensuring everything was tidy and sanitized. I appreciated the extra efforts they made to ensure my comfort and safety. Their dedication to cleanliness is truly commendable. Kudos to the entire housekeeping staff for a job well done! I would highly recommend this hotel to anyone seeking a clean and comfortable stay.
Response from Property: Dear guest, hello! Thank you for sharing your stay experience with us and giving us positive feedback. We are delighted to have our presence in your beautiful memories. With your love and recognition, we will work even harder to provide thoughtful and high-quality service to every guest, giving you and your family a comfortable and pleasant vacation. The hotel advocates "warm and smiling service to guests" and strictly requires every employee to provide meticulous, humanized, and standardized service, strictly adhering to the highest quality service, and providing satisfactory stay experience for every guest who comes. Thank you again for your feedback, and we sincerely welcome your visit again! Wishing you a happy life.
Nikki.
Guestroom - Bay (Double bed)
Stayed in Jul 2024
Solo travelers
7 review
4.5/5
Great
Posted on Jul 22, 2024
A good hotel with a beautiful bathroom on the balcony. Beautiful view. A great swimming pool that is open until late. The beach is about 10 minutes away. You can make many beautiful photos here. I will back 😀
6/8
Response from Property: Dear guest, hello! The hotel is located in the business circle, such a location for guests to eat, live, travel, entertainment, shopping to provide great convenience, and the hotel's enthusiastic staff will escort your travel, you have any questions during the stay can contact the hotel reception colleagues, we, to "family pleasure" first. We use the most intimate warm service to move. Hope to use our continuous efforts to win your next 5 points praise! Welcome!
Guest User
Guestroom - Mountain-View (Double bed)
Stayed in Jul 2024
Solo travelers
26 review
5.0/5
Outstanding
Posted on Jul 8, 2024
Wondefull place to stay, very close to the beach. Rooms with bathtub and very big. There's a Pool and Academy. I will stay here next time I return to Sanya.
Response from Property: Dear guest, hello! Thank you for staying at Four Seasons Highcourt Hotel. We are very happy to see that you had a satisfying stay. The hotel is located on the east side of Yuya Avenue in Dadonghai Tourist Resort. It is only a 15-minute walk to the sea. It is only a 5-minute drive from a bar street and the first market in the downtown area. Overlooking Dadonghai, International Yacht Marina, lying on the balcony at night to enjoy the beautiful sunset bath, blowing the night wind, listening to music, enjoy the night view. Happiness is that simple.
Sim-Sim
Guestroom - Garden-View (Double Bed)
Stayed in Jun 2024
Couples
9 review
4.2/5
Very Good
Posted on Jul 16, 2024
Nice room, large bath in the balcony, which we used almost every night. It just take long time to be filled. But overall great hotel. Don’t expect much from breakfast but there is plenty of options. Swimming pool is nice too, and it overlooks the street. Stuff friendly and helpful. Some can speak English. Location is very convenient too.
Response from Property: Dear guest, hello! Thank you for coming to Sanya Four Seasons Haitong Hotel, sorry for not bringing you a perfect stay experience, we will correct your questions immediately, if you have any questions during your stay, you can feel free to contact us at any time, the hotel guest service center and front desk colleagues are dedicated to serve you 24 hours a day, we look forward to your visit again, I wish you a happy every day!
jaichja
Guestroom - Mountain-View (Double bed)
Stayed in Jun 2024
Solo travelers
3 review
4.7/5
Amazing
Posted on Jun 21, 2024
Excellent hotel, very helpful staff. Everyday cleaning. They gave me an upgrade when I came late at night. Thanks for everything!
Response from Property: Dear guest: Hello! Thank you so much for choosing to stay at Four Seasons Highcourt Hotel. We are very happy that you had a pleasant stay at the hotel. It is a special honor to provide you with the best quality and considerate service, your recognition and full praise give us great encouragement. We will also be more motivated to move forward and hope to have more opportunities to serve you. Sincerely looking forward to your coming again! I wish you and your family happiness.
Freddy
Sunshine Room - Bay (Double bed)
Stayed in Jun 2024
Couples
11 review
4.0/5
Very Good
Posted on Jun 17, 2024
They prepared a honeymoon room with well decoration and lighting. We have to go off early morning and they help to pack breakfast for us
Response from Property: Dear guest, hello! The hotel is located in the business circle, such a location for guests to eat, live, travel, entertainment, shopping to provide great convenience, and the hotel's enthusiastic staff will escort your travel, you have any questions during the stay can contact the hotel reception colleagues, we, to "family pleasure" first. We use the most intimate warm service to move. Hope to use our continuous efforts to win your next 5 points praise! Welcome!
Anonymous User
Guestroom - Garden-View (2 Beds)
Stayed in May 2024
Travel with friends
4 review
4.7/5
Amazing
Posted on May 22, 2024
The hotel is clean and comfortable, the location is just nice (if you plan to nanshan kwam im and Atlantis Sanya without changing hotel, around an hour from hotel to both location by car (DiDi) . Receptionist is helpful and friendly.
Response from Property: Dear guest, hello! The hotel is located in the business circle, such a location for guests to eat, live, travel, entertainment, shopping to provide great convenience, and the hotel's enthusiastic staff will escort your travel, you have any questions during the stay can contact the hotel reception colleagues, we, to "family pleasure" first. We use the most intimate warm service to move. Hope to use our continuous efforts to win your next 5 points praise! Welcome!
HCYeo
Guestroom - Bay (2 beds)
Stayed in May 2024
Travel with friends
3 review
3.5/5
Posted on May 7, 2024
The location is okay, its quite dark at night not suitable to walk down to the street area.
The service of the front desk wasn’t very good, we are in the line waiting for our turn to check in. Instead of doing ours, they check in for the guest (believe they are Chinese resident).
The breakfast was ok, nothing fabulous.
The room is big and comfy, however we heard dog barking on second night thinking it was stray dog nearby. However, the dog was in the door next to ours. The policy on the hotel showing pet not allow not sure how the guest bought the pet up without them knowing.
Response from Property: Dear guest, hello! Thank you very much for your stay and detailed review. It is the constant relationship and supervision of guests like you that enable us to constantly find problems in our work, obtain corrections and continuous progress. From your review, we regret to see that this stay did not meet your expectations, for which we apologize to you. The hotel management attaches great importance to it and has made careful investigation and timely rectification, and will certainly strengthen the training and management of staff service rules in the future. In addition, the hotel clearly states that pets are not allowed to enter the store. Such problems are our negligence in our work and we are very sorry for the inconvenience caused to you. To create a better holiday environment for guests, your tolerance and understanding is an inspiration and support to our work! Sincerely looking forward to your visit again!
Guest User
Guestroom - Bay (Double bed)
Stayed in May 2024
Solo travelers
14 review
5.0/5
Outstanding
Posted on May 6, 2024
As a foreigner staying in Sanya, I’d highly recommend the Four Seasons. The rooms are huge and clean, nothing beats a bathtub on the balcony overlooking great views of downtown Sanya. The staff was incredibly helpful and they always went out of the way to help me if it was knowing where to go, hailing a taxi or even getting tickets to events. The breakfast was both western and eastern to appease everybody, buffet style so it was a good buy. The location is central and a short walk to Dadonghai beach area. Yalong Bay is a 15-20 minute taxi ride away. Overall, this was a great experience and I’d highly recommend it.
Response from Property: Dear guest, hello! Thank you for staying at Four Seasons Highcourt Hotel. We are very happy to see that you had a satisfying stay. The hotel is located on the east side of Yuya Avenue in Dadonghai Tourist Resort. It is only a 15-minute walk to the sea. It is only a 5-minute drive from a bar street and the first market in the downtown area. Overlooking Dadonghai, International Yacht Marina, lying on the balcony at night to enjoy the beautiful sunset bath, blowing the night wind, listening to music, enjoy the night view. Happiness is that simple.
Ryan
Guestroom - Garden-View (Double Bed)
Stayed in Aug 2024
Solo travelers
5 review
4.0/5
Very Good
Posted on Aug 14, 2024
An older hotel, however the room was very big with a great outdoor bathtub. Breakfast not bad either. There are a lack of sun loungers. Worth the price is was.
Response from Property: Dear guest, hello. Thank you very much for your support of the hotel. We are still a little disappointed that we did not receive a full 5-point rating from you. Perhaps there are still areas where the hotel did not do well. We hope that you can point out our shortcomings when you come to us next time. We will strive to do better. We provide attentive service so that every guest who comes to the hotel can feel the warmth of home. We hope that our service can provide us withYou bring more surprises and emotions, looking forward to your next visit!
WC11
Guestroom - Mountain-View (Double bed)
Stayed in Feb 2024
Couples
12 review
4.5/5
Great
Posted on Feb 9, 2024
The room had a weird smell but was fixed easily. Other than that it's a great place that's in the middle so it's easy to travel.
Response from Property: Dear guest, hello! Thank you very much for your stay and detailed review. It is the constant relationship and supervision of guests like you that enable us to constantly find problems in our work, obtain corrections and continuous progress. From your review, we regret to see that this stay did not meet your expectations, and we apologize for the inconvenience caused to you. The hotel management attaches great importance to it and has made serious investigation and timely rectification. Your tolerance and understanding are the encouragement and support for our work! Sincerely looking forward to your visit again!
Jon Kasimov
Guestroom - Mountain-View (Double bed)
Stayed in Jul 2024
Business travelers
10 review
2.7/5
Posted on Aug 3, 2024
The hotel wasn’t as we expected. We arrived at night and received not very warm welcome from the hotel staff. Though the hotel has Four Seasons name on it, it was nothing like the 4 seasons that we knew. The hotel is very old and badly needs renovations. The staff must be retrained and rooms must be inspected before the arrival of the guests. I only gave 3 stars because there was one nice girl at the reception who understood the situation and upgraded my friend’s room without a pay. She was very understanding and kind. We hope to return to this city with our families for the holidays and wish to see this hotel renovated with well trained staff members.
Response from Property: Dear guest, hello! Thank you for choosing Sanya Four Seasons Haiting Hotel. We are very sorry about the service issue. The hotel management attaches great importance to it and has conducted a serious investigation and timely rectification training for the on duty personnel on that day. We will definitely strengthen and increase the management of employee discipline and work attitude in the future. The hotel has been open for 10 years now. At the beginning of its opening, the design and hardware facilities and equipment were indeed different from those of new hotels. However, the hotel invests a lot of manpower and material resources every year to maintain and upkeep the equipment and facilities. We hope to improve and update them in the near future, so that every guest can have a satisfactory stay experience. Thank you for your valuable feedback. We will listen carefully, strengthen improvement, and continuously improve our service quality to ensure that such problems will not occur during your next visit. We look forward to your visit again to supervise and witness our growth and improvement. We wish you a happy day!
DirtyD
Guestroom - City-View (Double bed)
Stayed in Jan 2024
Couples
5 review
3.5/5
Posted on Jan 2, 2024
Great location, nice city view, large bathtub on the balcony and breakfast served till 1pm. The room has no fridge but one can be requested, ice is an issue as they only will give you a bag saying their ice machine is too small as an excuse. The staff at the hotel are clueless, nobody knows how to do anything and give you attitude, very disrespectful, difficult to deal with and infuriating. Had our breakfast table cleaned when we went to the bathroom including our personal belongings and room key, when staff couldn’t locate our belongings we found them after we dug around in the rubbish. Horrible experience overall. My wife was not so impressed with her birthday getaway to say the least.
Response from Property: Dear guest, hello! Thank you for staying at Four Seasons Haiteng Hotel Sanya and giving us your feedback about your stay, we are very sorry for affecting your stay experience! The front desk is equipped with a spare refrigerator, if you need, you can contact us at any time, the hotel guest service center and the front desk staff are dedicated to serve you 24 hours a day, we are very sorry about the service problem, after receiving your feedback, we will immediately investigate and understand with the service staff on duty, in view of the problem, we will re-train the staff on duty that day. Strengthen service operation process training to avoid similar problems. Thank you for your feedback and hope your next stay will be a better experience for you.
Guest User
Guestroom - Bay (Double bed)
Stayed in Jun 2024
Couples
6 review
4.5/5
Great
Posted on Jul 2, 2024
We loved this room, we got the bay side view and having the bathtub on the balcony was just the loveliest. The room was turned down everyday and left spotless for when we got back. The location is nice and close to the marina if you want to take a boat tour. The only thing I would critique is the breakfast in the morning, there wasn’t that many options and it didn’t feel like the best quality, we ended up only going once for breakfast. But overall we really enjoyed the hotel I just wouldn’t recommend getting the breakfast.
Response from Property: Dear guest, hello! Thank you for choosing to stay at Four Seasons Hotel Sanya. It is our pleasure to provide you with satisfactory service. As for the breakfast you mentioned, we have feed-back to the restaurant manager, and we will make the details to the extreme and send the guests a surprise! Is our service concept, adhering to the "guest first" purpose. To provide higher quality service for each guest. The hotel is located halfway up the mountain, facing the sea. Its unique location provides excellent views. At the hotel, you can enjoy both sea and river views.