Sao Luiz Spa Hotels

These are the things wrong during our last stay at Luzeiros in São Luís, Maranhão: * Check in process: We arrived at 1pm and it took 1 hour to go through the check-in line. Another 25 minutes to actually do the check-in. The reason, you may ask? The attendant kept getting on the phone and going in and out of their office during our interaction. Our room wasn’t ready so we waited another hour. I asked if we had to go back in line to pick up the key. He said now. When we returned, he sent us to the line. * Room: We had the executive suite, so we expected top line service. Instead, we had to wipe down all surfaces once we saw that both night stands has sticky stains on them, from what we think were drinks (we hope so). Every wipe we used ended up brown with dust/dirt. * Front desk service/bellmen service: We asked the front desk if we needed to bring our own luggage and they said no that the bellmen would bring up. We go up to the room to wait. Fifteen minutes passed by. Then thirty. I call the front desk, no answer. I call housekeeping, no answer. I call room service, no answer. I call my aunt to see if she can get a hold of them, so she calls from her own phone. They answer right away. She complains that we still have not received our luggage and that this is outrageous. We received our luggage 5 minutes later. No apologies from the Front Desk. * Elevator: No AC - just two vents blowing hot air as you fight to get your room key to be scanned by the elevator machine so you can press your number. If your card doesn’t work, you have to stand on the side and ask for a new one. * Hallways and public bathroom in lobby: No AC. Just enjoy the walk in these steamy common areas. * Food: We had lunch while we waited for our food. The buffet had left-over, dried up food that had no taste and was chewy. The waiters all congregated around the cash register as people waited in line to pay their checks. When not there, they would run back to the kitchen. I had to go the kitchen to order our drinks. The waiter brought our drinks and never came back. * Room service food: All their appetizers were salty but good. We ordered food with the pre-authorization to charge to our room. One of the attendants forced my husband to pay when she delivered the food. After calling the front desk 3 times to let them know, they finally answered and the issued was resolved. We tried to eat the food but the chicken soup and the strogonoff we’re sour, like they’ve gone back. We ate a little of their white rice and ask for a refund. That took another 40 minutes. We ordered 2 breakfasts orders on our last day for 4 people. I told them on the phone. They sent all quantities for 2 people. I felt defeated so I didn’t have energy to complain. Here are a few of the things that went right: * Laundry service: They were efficient and fast and responsive. * Bartender service in the lobby: The attendant was very nice and service was fast * Housekeeping: I would call every day to let th

Very nice structure, in the first row on the sea. Rooms Services all right, very valuable the restaurant for breakfast and meals. Very good idea also to have a Portuguese cooking in the hotel, for small snacks and cake

Located in São Luís, Calhau Praia Hotel is by the sea, a 3-minute drive from Olho d'Agua Beach and 7 minutes from Tropical Shopping. This hotel is 2.5 mi (4.1 km) from Calhau Beach and 5.2 mi (8.4 km) from Ponta d'Areia Beach.Enjoy recreational amenities such as an outdoor pool and a sauna. This hotel also features complimentary wireless internet access and an arcade/game room.At Calhau Praia Hotel, enjoy a satisfying meal at the restaurant. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 6 AM to 10 AM.Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.Make yourself at home in one of the 78 guestrooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, and housekeeping is provided daily.

When you stay at Costa Atlântico Hotel in São Luís, you'll be near the beach, within a 5-minute drive of Amapá Biodiversity Corridor and Ceuma University. This spa hotel is 1.3 mi (2 km) from Calhau Beach and 1.7 mi (2.8 km) from Tropical Shopping.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool and a steam room. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and tour/ticket assistance.Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). A complimentary buffet breakfast is served daily from 6:30 AM to 10 AM.Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.Make yourself at home in one of the 50 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include phones, as well as safes and desks.