Fairfield by Marriott Sapporo Reviews

The location of Sapporo Fairfield is very good. It is located on Tanukikoji Street, and the airport bus is just two intersections away. The interior of the hotel has been recently renovated, and the facilities are complete, meeting your needs and very clean! Breakfast is rich and delicious! The front-line service staff are all friendly and willing to help customers. Everything is excellent, and my family and I appreciate it very much! Only the top management has an arrogant attitude and even drives away customers! Our family made a reservation for 3 nights 2 months ago and requested a high-floor room. We arrived at the hotel at 11 a.m. on the day of check-in and requested a high-floor room at 3 p.m. When I checked in, the front desk informed me that the hotel was fully occupied, and only the 4th floor of the 13 floors had vacancies. When the front desk strongly requested to change to a higher floor, a "Director of operations" Fujii Akiko came over to me and told me that the hotel was fully occupied today. , there is only this room on the fourth floor. After saying that, she lowered her head and walked away, pretending to be indifferent and doing other things. I told her that I would complain to the hotel headquarters and write her name clearly! She replied that I had no problem! Then the next morning, we went to the front desk and asked for 2 more quilt bags, explaining that the duvet was too thick and too hot to cover us. The waiter also gave us a felt at midnight last night, but we wanted to use a quilt bag to cover it. But the waiter said it was full and there were no extra quilt bags! I argued that a hotel with 200 rooms could not have two quilts or spare bags, but the front desk manager "Takashi Ishida" agreed to provide them after I argued many times! Later, I learned from the housekeeping staff that the hotel was not fully occupied, only 2/3 of the rooms were full. It can be seen that the hotel management’s attitude is to chase away guests!