Anonymous User
November 3, 2024
The service level of the staff at the breakfast venue is very low. While I was getting food from the buffet, a seat with a better view than the one I was initially shown to became available, so I told an older male staff member that I wanted to use that seat instead of the one I was shown to, but he was flustered and shouted things like "Eh! Ah! Um! Eh!", so when I asked him if it was difficult, he was flustered again and asked another staff member for help, and I was eventually able to move, but I didn't hear anything strange so I wish he would calm down. It was embarrassing, and I felt like I was the one serving the customer, even though I was speaking calmly. Also, a few minutes after the restless staff member came to tell me that the last order was at 9:45, another young male staff member came to tell me the same thing again, which was not calm at all. It was a hotel where I felt embarrassed to receive service.
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