Hotels near Imperial Theatre, Sarnia

A disappointed experience at all, especially if you say it is Marriott’s. We were having the traditional room with King bed, the shower curtain is only until half of the calf leg, it makes the water anywhere in the bathroom. The toilet flush was not stronger enough, you will have to flush second time or even third time to say bye to popo. The bed is small at all, I don’t think its a King size bed. The TV doesn’t work to cast your YouTube or Netflix and its said it can. Anyway, it have nespresso machine so you still can have some of the coffee. I would say people who saw this review, thats not necessarily to pay extra one-third for Marriott, its nothing on standard, just go for xxx IN in nearby, much more cheaper, bathroom is separating dry space from moist space, and includes breakfast. I paid almost $500 and just satisfied for cups of coffee.

We stopped here on our way through to Michigan with our kids and honestly, it was great for the price. We just needed a place for the one night and didn’t want to spend a lot. The man at the front desk was friendly and promptly delivered extra bedding to our room when requested. Our room was fine. Linens and towels were clean, bathroom was updated and clean. Considering it’s more of a motel, we were quite comfortable. Breakfast was good too, same offerings as major chain hotels (waffle maker, bacon & eggs, yogurt, breads & pastry). Would definitely stay again!

If I could give this hotel a 0 as their rating I would. The service and standard of cleanliness at the hotel was appalling! We booked this hotel for a baseball tournament my son was participating in. When he checked he went to his room to drop off some gear before his game, and the bedding was dirty. He quickly notified the front desk and was told it would be cleaned. He left for his game. I called the hotel myself to ensure that it would be cleaned when they were out playing at their ball game and the front desk advised that they could not clean the bedding as they were not allowed into the room when the occupants were not there. Obviously this is a load of crap as housekeeping comes in and out of people's rooms to clean them when people are not in their rooms. He said they could pick up the bedding at the front desk and make it themselves. So on top of walking into a room with bedding that looked like it had feces on it, they now were supposed to ***** off the dirty bedding and make it themselves. Unacceptable and I told the front desk staff this. I was told he would talk to manager and that it would be resolved most likely with a percentage of. My son came back from his game and got the bedding and they stripped off the dirty bedding and remade the bed. At some point during the stay the front desk staff advised my son he would receive a percentage discount. Okay fine. He went to check out on the Sunday and he checked with the staff that discount was applied and he confirmed it was. When I received the invoice via email, lo and behold the discount was not applied. I emailed customer service at the hotel and followed up with a call. I was advised that since the rooms were discounted because of a tournament they would not be able to honour the discount that they already advised to make up for the dirty linens. Needless to say this was unacceptable. 1) standard of cleanliness was unacceptable and if linens were dirty, surely the rest of the room was not cleaned properly either 2) the lack of problem solving on behalf of the hotel staff was ridiculous 3) the front desk staff member advised me that the manager could call me back when she is back from holidays in about a week and a half. I said surely someone must be able to handle these things while she is away and I was advised no. So when the manager is gone, apparently service at the hotel shuts down as apparently no one has any authority to handle any customer complaint situation. Do better!!

Great check in experience, got upgraded to a kitchenette suite, which was also newly renovated. It was really nice. Motel was very quiet so I had a GREAT sleep. Very nice location as well. Also close to groceries stores and restaurants. Room was clean and spacious and also surprisingly large with a big, comfortable bed. Staff feels happy and like a family so this place must be doing something right that other places should take note of. Will definitely come here again. 10/10.

This is not a motel I would wish that my worst enemy to stay at. The staff is very cordial and helpful. The halls and lobby are very clean and smell clean also. The rooms are a totally different story. A friend who was travelling with myself and my wife had a reservation there. When you walk into the room you don't immediately notice anything wrong there is no smell. HOWEVER, When she turned on the water in the bathroom it came out pee yellow. She then noticed blood on the wall by the light switch. The drywall behind the toilet had scale growing out of it and apparently had been exposed to a bad water leak in the past. THEN she started to go to bed - THe sheets were extremely dirty at the foot of the bed. She called the desk and they came and replaced them. While replacing them she noticed that the pillows under the pillow slips were very yellow with age and use. She slept on top of the comforter and used here personal blanket as a pillow. When she finally got to sleep the fire alarm started beeping. She called the desk and they came down and rather than replacing the battery , they removed the fire/smoke detector completely. The next morning I picked her up and checked out. I complained to the front desk and they graciously gave me a full refund. Its a shame that such a property in which someone invested a lot of money in refurbishing did not spend any money to maintain the property correctly.