Studio Homes at Ellis Square

We loved this resort and being in Savannah for the first time. The unit was nice, bed was comfy, quiet and beautifully decorated. Close to all the attractions, restaurants and a grocery store all within walking distance. They include valet service but the parking is expensive.

I regret to inform you that I recently encountered some challenges while dealing with the Savannah location. Upon entering the property on 10-15-23 I was greeted by Mandy(front desk rep) who had an attitude from the very beginning. I said Good Afternoon gave her my name and told her I was at the property to use the Owner's lounge. She told me she did not see any notes for me having access to the owners lounge. I explained I was just at the property on Tuesday in the owners lounge and was told I would be to access the lounge again on Sunday. I explained to her my guests was on the way and we needed to try and resolve this situation. I explained to her upon becoming an owner I was told that we have a variety of properties that owners can use for parties and events. I asked did we have one in Savannah because I am a photographer and I love using a variety of locations. I was told yes we do, you just always have to call and make sure that availability is available. Mandy told me that was a lie and that Bluegreen lies just to get owners to join. Mandy then proceeded to tell me that I was lied to, but she will go ahead and let me use the lounge for an hour. As my guests arrived Mandy came up to the owners lounge and asked me to give Ryan (General Manager) a call because we are not allowed to use the owners lounge. Ryan came to the lounge with an attitude explaining to me that as an owner I do not have access to the property. I tried to explain to him what I  was told at my owners review, but he seems like he could care less. I was told to leave or he would call the police on me. My guest was a 16 year old minor. This was beyond embarrassing to me as well as it should be to Bluegreens. Ebony(Presentation Sales Rep) explained to me that I did not do anything wrong but follow directions from what I was told. She said she could not believe they were treating an owner this way. I understand that no business is immune to occasional hiccups, and I hope this letter serves as constructive feedback to help your company improve its service. I trust that you take customer feedback seriously and will take the necessary steps to address the issues I have raised.

I was a little worried because they mentioned no gym and restaurants but a roof top view - but once I got into the room I was home away from home - to be able to look from my windows at buildings and restaurants I was truly impressed- the room is really nice and comfortable- it is the Bluegreen style - they are in the center of everything within walking distance

We stayed in a comfortable one-bedroom with a balcony. The room is spacious for two people with a kitchen, breakfast bar, living and queen-sized bed. Our room faced West Bryan Street, and we could see Ellis Square, an obstructed view. The valet service was convenient for dropping off and retrieving your car. Studio Homes are like some other Bluegreen Resorts, where you must go up an elevator or stairs to the concierge desk. The kitchen is well stocked, and you can prepare most meals in the room without any problems. We requested an item from the front desk, and they brought it to our door within minutes. The water pressure in the shower is good. The only complaint is the light switches in the bathroom are located in an awkward place, in my opinion. The bed was comfortable, but my wife and I agreed that the pillows were terrible. We do not like the same type of pillow, but usually, one of us wins. Not here. You are close to the action of the historical parts of Savannah. There are many retail spaces, bars, and restaurants within easy walking distance of River Road and around Ellis Square. You are about three blocks north of Broughton Street. There is no fitness center, but I found a good place called Fitness on Broughton.