B&B Hotel Marne-la-Vallée Val d'Europe

Leuk hotel, propere, moderne kamer, groot en strak ingericht. Prijs / kwaliteit is zeer goed!

We stayed at the BB Hotel with friends the day before our visit to Disneyland. As soon as we arrived on Saturday, we asked what time breakfast was. The employee told us 6:30, perfect for us who had to leave early. That evening, when we returned from the restaurant, we asked the question again and the answer was the same: 6:30. However, what a surprise the next morning, when, in a hurry to leave for Disneyland, we were told that breakfast did not start until 7:15! The employee from the day before had made a mistake. Result: no possibility of breakfast before leaving, when that was the reason why we had chosen to have it at the hotel. To top it all off, it was impossible to reimburse us on site, and we were asked to send our bank details by email to obtain a refund. This seems extremely suspicious to me, as I am not comfortable with the idea of ​​sharing my bank details in this way, especially if they fall into the wrong hands. We have been waiting for this refund for three weeks now, without any concrete news. Every time I call, the manager is “unavailable”. It’s as if she manages a palace like the George V, when customer satisfaction should be a priority, especially in a hotel. Your employees should be properly trained to avoid this kind of mistake. I know that you will surely respond to minimize the situation, but I only expect one thing: to be reimbursed quickly. You are the one who made the mistake, so it is your responsibility to take responsibility and resolve this situation. I find this unacceptable and close to disguised theft. Still waiting for my refund.